About the Role
The Uber Everything team is looking for sharp, highly motivated individuals to join our Customer Success team. As a Senior Customer Success Manager, you will work efficiently and effectively with our enterprise restaurant partners to drive results in revenue growth, operational excellence, and customer service. Senior Customer Success Managers will work closely with restaurant partners, the restaurant support team, product, sales, marketing and operations to manage and optimize restaurant relationships and provide maximum value for both Uber and its partners.
What You'll Do
- Internal and external advocate. Be the restaurant's go-to person and navigate internal processes to provide the best outcome for the client and our market
- Bring your analytical A-game. You will be building business models, performing analysis with the Enterprise Ops Analysts to understand trends, provide actionable insights, and track productivity and success of initiatives to ensure we are driving towards the best possible outcome
- Handle the big picture and the tiny details. You are organized and always on top of your deadlines to ensure nothing gets missed. You also have an eye to the big picture and flourish by creating new ways to add to existing partnerships
- Drive initiatives. You will drive and support key initiatives across our business teams to grow strategic and long term opportunities with our various partners. This involves wearing many hats and jumping in to help your teammates when the needs arise
- Read between the lines. You will be working with stakeholders from various teams such as Product, Marketing, Operations, Legal, Finance, etc.
- Drive day-to-day interactions with our top tier partners
- Employ critical thinking and creative problem-solving skills to navigate relationships
What You'll Need
- Minimum 6 years of professional experience with a minimum of 5 years in a client facing role working with enterprise or mid-market sized accounts
- Instinct for handling partners. You have a consistent track record of successfully handling complex partnerships
- Ability to have a 'sixth sense' when it comes to partnerships and that leads you to effortlessly navigating multiple partner engagements
- An intuition for people. You are spending the majority of the time working with various internal and external teams, building and cultivating new relationships with potential and existing partners within all parts of an organization.
- You are a self-starter and collaborative leader. Everywhere you go, you cannot help but flex and stretch your analytical powers, pitching in as needed, but also knowing when to take control and lead a conversation with an Engineer, Product Manager, or C-Level Executive
- Product sense. You know what makes a product experience not just good, but amazing. You lead cross-functional teams to create partner integrations that delight users and drive measurable impact
- Speed, resourcefulness, and go-getter attitude. This team moves fast and always operates in new spaces. You pick up things fast and run with them
About the Team
**The Enterprise Customer Success team is pioneering how Uber Eats interacts with large restaurant brands. Standardization and building the strategy and process for managing our restaurant partners will be key. Senior Customer Success Managers will be internal champions for external client excellence that crosses all functions within the org: Sales, Marketing, Operations, Analytics and Product.
At Uber, we ignite opportunity by setting the world in motion. We take on big problems to help drivers, riders, delivery partners, and eaters get moving in more than 600 cities around the world.
We welcome people from all backgrounds who seek the opportunity to help build a future where everyone and everything can move independently. If you have the curiosity, passion, and collaborative spirit, work with us, and let's move the world forward, together.