Customer Success Manager at 6 River Systems
Waltham, MA, US

6 River Systems is disrupting a hundred billion dollar industry with a new approach to warehouse automation. Founded in 2015, we have developed a solution built on proprietary AI, mobile robots and cloud-based enterprise software. Our solution is half the cost of traditional automation and 2-3x faster than manual, cart pick operations.

 

Our culture is built on trust, smarts, and collaboration. We have a West Coast vibe with Northeast drive. As a team, we encourage open discussion about particularly challenging problems. We are as passionate about hiring the right people as we are about building great products.

 

Position Overview:

 

This is an exciting position to lead our growth in the North American market. We are searching for an account manager to grow our current business and create trusting, long-term relationships with our customers. An ideal candidate has a strong ability to communicate, present and influence key stakeholders at all levels of an organization. The candidate will work cross-functionally to improve the entire experience and make customers raving fans of our product.

 

 

Key Activities

 

  • Serve as the lead point of contact for all matters specific to your accounts
  • Build and maintain strong, long-lasting customer relationships
  • Identify new business opportunities among existing customers and meet targeted sales goals
  • Clearly communicate the progress of monthly and quarterly initiatives to both internal and external stakeholders
  • Ensure the successful delivery of product according to customer needs and requirements

 

Position Requirements

 

  • 3+ years experience in Sales, Account Management or relevant role - experience working with executives in e-commerce, Retail, Distribution, and 3rd Party Logistics a plus
  • Demonstrable ability to communicate, present and influence key stakeholders at all levels of an organization
  • Experience delivering client-focused solutions based on customer needs
  • Ability to manage multiple projects at a time, while maintaining sharp attention to detail
  • History of collaboration with product management, marketing, technical support and engineering
  • Excellent listening, negotiation and presentation abilities
  • BA/BS degree in Business Administration, Sales or relevant field; MBA is desirable

 

Travel

 

Position will require 50% travel with frequent visits to existing customer sites.

 

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