Leanplum is a mobile engagement platform that helps forward-looking brands like Grab, Tinder, and Tesco meet the real-time needs of their customers. By transforming data into an understanding of users’ needs and wants, our platform delivers unified experiences that are timely, tested, and relevant — building the customer loyalty that fuels business growth. Founded in San Francisco, Leanplum has offices across North America, Europe, and Asia, and has received more than $98 million in funding from leading Silicon Valley Venture Capital firms. Leanplum has also been recognized as Fortune’s Best Companies to Work For and Entrepreneur’s Best Entrepreneurial Companies in America. Download the media kit and learn more at www.leanplum.com.
About Thе Role
The Manager, Technical Support will be responsible for hiring and managing a technical support team, with a strong focus on technical and customer facing skills, dealing with escalations and people management. The ideal candidate will have a strong understanding of support processes and mobile technologies. This support team’s hours of operation will be between 12pm to 9pm Sofia time.
The ideal candidate will help the team provide innovative solutions to complex issues, meet customer SLA's, maintaining open communication with other internal teams and strive for exceptional customer satisfaction. The Manager, Technical Support will report to the Director of Global Support located in San Francisco.
Benefits & Perks
- Iconic Office location in Sofia
- Lunch & dinner provided
- Eligible for a Health Insurance
- Sport and physical activities membership
- Peer bonus system
- Travel opportunities to meet your peers (business trips & retreats)
- Company retreats
- Cell phone bill coverage
Build more than a Career. Create Meaning.
Leanplum is an equal employment opportunity employer for all applicants and employees. We do not unlawfully discriminate on the basis of race, color, religion, sex (including pregnancy, childbirth, or related medical conditions), gender identity, national origin, ancestry, citizenship, age, physical or mental disability, legally protected medical condition, family care status, veteran status, marital status, domestic partner status, sexual orientation, or any other basis protected by applicable local, state, or federal laws. When necessary, we also make reasonable accommodations for disabled employees and for pregnant employees who request an accommodation, with the advice of their health care providers, for pregnancy, childbirth, or related medical conditions.