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TITLE

 

Technical Account Manager

COMPANY

 

Exabeam

LOCATION

 

San Mateo, CA, US

Description

Exabeam delivers next-generation security management technology that enables organizations to protect their most valuable information. The Exabeam Security Management Platform combines unlimited log data collection, advanced behavioral analytics, and automated incident response, all supported by Exabeam’s patented Smart Timelines technology that uses machine learning to track identity and behavior over time. The company’s recent industry accolades include Forbes Cloud 100, Inc. 500, and SC Awards Europe, among many other distinctions. 
 
Exabeam is the leader of user and entity behavior analytics. We deliver a complete Security Intelligence Platform that enables customers to easily collect all of their security relevant data, to accurately detect complex threats, and to effectively respond to security incidents. We exponentially increase the productivity and effectiveness of valuable security operations teams by enabling them to cut through the noise of thousands of alerts and focus immediately on high-risk user profiles and behaviors.
 
 
Position Overview
Exabeam is looking for a Technical Account Manager to be responsible for building and maintaining post sales relationships with Exabeam's largest and most valuable customers.  You will serve as a trusted advisor, ensuring successful adoption, usage, and growth.

Responsibilities

    • Manage a portfolio of clients and build strong relationships with clients at various levels
    • Be our clients trusted advisor ensuring our clients are receiving the full value for all Exabeam products
    • Quarterback clients through the full client life cycle from product deployment to steady state (operational use)
    • Collaborate with the Exabeam account team and clients to ensure deployment architecture and specifications will be successful
    • Ensures effective hand offs between support and Exabeam Authorized Service Delivery Partners
    • Being aware of our client’s security posture to include understanding of the security architecture and security operational best practices
    • Provide consultation on how our clients can leverage Exabeam within their Security Operations and drive adoption of our technology
    • Provide guidance on use case implementation based on client’s security posture and top risks
    • Being the liaison for our internal support teams who interface with support engineers, product managers and our internal engineering department
    • Provide monthly service updates to review product health and successful detection, investigation and proactive hunting capabilities
    • In collaboration with our Product Management teams the TAM will manage all actions related to feature requests
    • Have quarterly service reviews for more in-depth check-in for product health and successful detection, investigation and proactive hunting capabilities
    • Meet onsite in-person for at least 1 quarterly service review to drive our client relationship and partnership with our clients use of Exabeam

Required Qualifications

    • Must have Linux Command Line proficiency
    • At least 2 years in a Cyber Security related role
    • Programming languages and scripting skills are an advantage
    • Solid client facing personality
    • University degree or equivalent experience
    • Excellent problem-solving skills and analytical mind set
    • Excellent written and spoken communication skills

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