Technical Account Manager - Dublin at Exabeam
Dublin, IE
Exabeam delivers next-generation security management technology that enables organizations to protect their most valuable information. The Exabeam Security Management Platform combines unlimited log data collection, advanced behavioral analytics, and automated incident response, all supported by Exabeam’s patented Smart Timelines technology that uses machine learning to track identity and behavior over time. The company’s recent industry accolades include Forbes Cloud 100, Inc. 500, and SC Awards Europe, among many other distinctions. 
 
Exabeam is the leader of user and entity behavior analytics. We deliver a complete Security Intelligence Platform that enables customers to easily collect all of their security relevant data, to accurately detect complex threats, and to effectively respond to security incidents. We exponentially increase the productivity and effectiveness of valuable security operations teams by enabling them to cut through the noise of thousands of alerts and focus immediately on high-risk user profiles and behaviors.
 
Position Overview
 
Exabeam is looking for a Technical Account Manager to be responsible for building and maintaining post sales relationships with Exabeam's largest and most valuable customers.  You will serve as a trusted advisor, ensuring successful adoption, usage, and growth.

Responsibilities

    • Manage a portfolio of clients
    • Build strong and positive relationships with clients at various levels
    • Log any bugs or feature requests in the bug and feature handling system
    • Ensure client’s support tickets are resolved in a fast and professional manner and comply with agreed Service Level Agreements
    • Feedback any important client information to Client Services Team
    • Identify, prepare, and perform any training/knowledge needs for clients and colleagues

Qualifications

    • 5+ years professional experience in a technical customer facing role
    • Experience in security operations/consulting
    • Previous experience in project/program management
    • Must have Linux Command Line proficiency
    • Programming languages and scripting skills are an advantage
    • Solid client facing personality
    • University degree or equivalent experience
    • Excellent problem solving skills and analytical mind set
    • Excellent written and spoken communication skills

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