Senior Technical Support Engineer at Weka.io
Tel Aviv, IL

Weka is a successful Start-up company whose high-performance distributed file system is revolutionizing the storage world and is the world fastest scalable file system today.

As Senior Technical Support Engineer, you will join a team of most experienced Customer Success Engineers responsible for Weka’s post sales success.

Responsibilities

  • Bridging between the customer and R&D whenever current product features, reliability or documentation do not match the customer's expectations.
  • Resolve customer issues by working with the customer and if needed with R&D.
  • Providing feedback to R&D and help prioritizing bugs, usability issues, etc.
  • Providing back office support for pre-sales engineers, partners and re-sellers.
  • Certification and bench-marking the Weka file system with various applications.
  • Keeping track of installed systems via Weka's remote monitoring and proactively identify needed actions.

Requirements

  • Hands on experience in supporting Linux based enterprise infrastructure products (storage, networking, virtualization, security, etc.).
  • Familiarity with Linux OS installation and management.
  • Experience in L3 support and customer interactions for enterprise infrastructure products.

Advantages

  • Experience in Networking.
  • Experience in start-up environment.
  • Experience in performance analysis.
  • Linux OS proficiency.
  • Experience in L3 support for storage products

 

While Weka’s offices are in Tel Aviv, infrequent customer related travel might be needed, such as travel to CA once a year to meet the San Jose, CA support team.

Support SLA with customers is 24/7 hence emergency standby is an integral part of the requirements. Coverage is handled by teams in Tel Aviv and CA.

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