Sr. CRM Solutions Manager - Uber Freight at Uber
San Francisco, CA, US

About the Role

This is a unique opportunity to be a part of Uber's growing CRM Operations team, focused on Uber Freight - a division of Uber seeking to revolutionize the logistics and freight industry. Within this role, you'll have the opportunity to join a small team with an ability to make a large impact.

The mission of the CRM Solutions team is to unlock and enable the capabilities for CRM marketers to build and launch sophisticated, scalable, and impactful marketing campaigns. On this team, you'll collaborate and work closely with various groups and stakeholders from product managers, data analysts, and engineers, to CRM strategists and email developers.

We expect the Sr. CRM Solutions Manager to be full stack tech savvy, customer-focused, and data-oriented -- they must be able to partner closely with and speak the language of both marketers and engineers to drive complex projects that meet the needs of our customers and the business. They will be expected to triage and resolve issues related (but not limited) to deliverability, record management, third-party integrations and synchronization events. They should possess the breadth and depth of experience to not only develop amazing tactical solutions, but to also provide implementation best-practices based on real-world experiences - someone who consistently strives to expand the depth of their tool-kit to provide innovative best-in-class solutions.

What You'll Do

  • Translate CRM marketing needs/requests/goals into robust technical requirements and user stories
  • Communicate technical information back to non-technical teams/audiences
  • Partner with product teams to develop thorough PRDs that meet all CRM needs
  • Identify product and/or data gaps and shortcomings that block CRM capabilities
  • Establish prioritization criteria for product development and engineering roadmaps, and partner closely throughout the development lifecycle
  • Partner with broader deployment and CRM operations team to inform decision making, and to identify and build CRM process and technology improvements
  • Evangelize products/tools/solutions through education and resources
  • Research external tools / services to understand existing frameworks and next-gen capabilities
  • Work cross functionally with global teams to gain efficiencies and ensure scalability

What You'll Need

  • Minimum 5 Years of Experience with CRM, Solutions Architecture, Marketing Automation and/or Product Management
  • Prior experience working in or with Salesforce Marketing Cloud, Sales Cloud, Marketo, Eloqua, Pardot, etc.
  • Basic understanding of data science models, technical architecture, and common product management frameworks
  • Experience leading cross-functional teams on high-impact projects
  • Strong written and verbal communications skills
  • Deep analytical expertise
  • SQL proficiency

Bonus Points

  • Prior experience in B2B / Sales Enablement / Sales Operations support
  • Prior experience working on global projects, or in an international setting

About the Team

The mission of the CRM Solutions team is to unlock and enable the capabilities for CRM marketers to build and launch sophisticated, scalable, and impactful marketing campaigns. On this team, you'll collaborate and work closely with various groups and stakeholders from product managers, data analysts, and engineers, to CRM strategists and email developers.

At Uber, we ignite opportunity by setting the world in motion. We take on big problems to help drivers, riders, delivery partners, and eaters get moving in more than 600 cities around the world.

We welcome people from all backgrounds who seek the opportunity to help build a future where everyone and everything can move independently. If you have the curiosity, passion, and collaborative spirit, work with us, and let's move the world forward, together.

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