Sales Operations Manager at Torch Leadership Labs
San Francisco, CA, US
Torch is looking for a Sales Operations Manager to drive strategy and operational excellence for our Sales team. You are someone who is excited to work in a mission-driven, fast-paced environment where you can see the impact of your work. This role requires someone who is self-motivated, and excited to work cross-functionally across teams to build processes and enable the Sales team at Torch to consistently hit business targets.


    • Manage day-to-day sales operations with a focus on key sales metrics and processes.
    • Closely partner with the executive team to design and implement productivity targets, quota credit and compensation rules, territory definition and account assignments.
    • Support creation of onboarding curriculum for incoming sales reps and channel partners.
    • Identify opportunities to increase sales productivity and improve operational efficiencies.
    • Manage operations and support for Torch channel partners.
    • "Manage up" to reinforce policies and processes that will allow the business to continue to rapidly scale.
    • Create and manage collateral for Sales reps and channel partners.
    • Identify and eliminate sales process bottlenecks and inconsistencies.
    • Work closely with the Marketing team to identify and help execute pipeline generation programs to optimize pipeline impact.
    • Manage and enhance the sales technology stack and other sales productivity tools. This includes managing configurations, driving change management, enhancements, dashboards, and reporting.


    • At least 3-5 years of sales and/or sales operations experience; sales experience in a SaaS company highly desirable.
    • Experience analyzing data, forecasting and monitoring trends to drive business decisions. CRM experience, technology savvy and a fast learner.
    • Experience with project management required; experience in driving complex, cross-organizational projects for process improvements is a plus.
    • Strong communication skills, both written and verbal, to engage with key stakeholders.
    • Adaptable, able to interface equally effectively with customer-facing teams, internal teams and executive leadership.
    • Flexible, demonstrated ability to operate effectively through ambiguity.
Torch is a leadership development platform that combines the best executive coaches with software to help managers grow into great leaders. Backed by top tier investors, Torch is a fast growing, mission driven startup made up of psychologically oriented people who are passionate about helping leaders achieve their potential. Torch's platform provides coaches, their clients, and our customers with actionable insights into client and organizational strengths and challenges, helps coaches and clients set goals and develop action plans for development, and tracks goal progress via feedback from colleagues. 
We believe leadership matters. It’s not a vague, aspirational buzzword, but rather a well-defined set of competencies that has deep impact on the effectiveness and health of organizations. Healthy organizations lead to happy team members. They export their well-being to their stakeholders and to society in general.
We’re building our team to move the world (and ourselves) toward greater leadership. If that sounds worthwhile to you, join us.

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