Manager - Customer Success
Torch Leadership Labs is looking for a Customer Success leader to be a client-facing Customer Success relationship manager and an active partner in shaping Customer Success as we build out and expand our function.
Core mission and metrics for Customer Success:
Our mission is to deliver coaching excellence - by partnering with clients to increase the performance, engagement, and health for their leaders and leadership teams through optimal use of Torch's leadership services. We exist to deliver experiences that transform - and that delight. Our core metrics are to progressively increase Torch’s Net Revenue Retention (NRR) by retaining and expanding coaching at Torch clients.
Mission for this role:
As a Manager of Customer Success, work directly with senior leaders at Torch clients, helping them to set and achieve Torch coaching program objectives through a combination of Customer Success support and their own efforts. Advance Net Revenue Retention, coaching seat expansion, coaching seat retention, expansion of services, and overall account health. And, serve as a hands-on entrepreneurial leader, helping to build out the system, team, processes, and products of Torch and Torch Customer Success to enable us to win and to achieve our important mission.
Torch is a leadership development platform that combines the best executive coaches with software to help managers grow into great leaders. Backed by top tier investors, Torch is a fast growing, mission-driven startup made up of psychologically oriented people who are passionate about helping leaders achieve their potential.
We believe leadership matters. It’s not a vague, aspirational buzzword, but rather a well-defined set of competencies that has deep impact on the effectiveness and health of organizations. Healthy organizations lead to happy team members. They export their well-being to their stakeholders and to society in general.
We’re building our team to move the world (and ourselves) toward greater leadership. If that sounds worthwhile to you, join us.