Plaid is building the infrastructure that powers the future of financial services, and we’re driven by a desire to enable innovation that benefits consumers. Today, one in every four Americans with a bank account has used apps powered by Plaid, and when these people have questions about managing their data, you’ll be there to help.
As a Consumer-Support agent, you’ll spend the majority of your time interacting with users via email and social media, helping them to resolve issues they encounter when using our services. This will involve solving issues directly, as well as escalating issues internally to the Technical Support Engineering (TSE) team. You’ll also work closely with members of Engineering, Product, Design, Growth, and Sales to support and improve Plaid’s products and services.