Plaid is building the infrastructure that powers the future of financial services, and we’re driven by a desire to enable innovation that benefits consumers. Today, one in every four Americans with a bank account has used apps powered by Plaid, and when these people have questions about managing their data, we want to be there to help. Our customers are regularly engaging with consumers about the Plaid product and experience - our goal is to provide a platform that can take this burden off of our customers and enable us to help the consumers directly and at scale.
To start, you will use qualitative and quantitative methods to develop insights about how consumers interact with Plaid. From these insights, you will develop and implement a strategy for building and scaling Consumer Support at Plaid. You will work with leaders in Engineering, Product, Design, Growth, and Sales to support and improve Plaid’s products and services, and ensure that we’re delivering support to internal and external stakeholders. Success in this role is reflected by the success of the Consumer-Support team: high quality responses, satisfied customers, and happy team members.