CRM Deployment Manager - Driver at Uber
San Francisco, CA, US

About the Role

At Uber, we ignite opportunity by setting the world in motion. We take on big problems to help drivers, riders, delivery partners, and eaters get moving in more than 600 cities around the world. We welcome people from all backgrounds who seek the opportunity to help build a future where everyone and everything can move independently. If you have the curiosity, passion, and collaborative spirit, work with us, and let's move the world forward, together.

This is a unique opportunity to be a part of Uber's growing CRM Operations team, focused on the ride-share Driver business. Within this role, you'll have the opportunity to join a small team with an ability to make a large impact.

The mission of the CRM Deployment team is to implement and deploy CRM strategies on Uber's internal and external platform(s) communicating and engaging with millions of users across the globe, scalable, and impactful marketing campaigns. On this team, you'll collaborate and work closely with various groups and stakeholders from product managers, data analysts, and engineers, to CRM strategists and email developers.

We expect the CRM Deployment Manager to be full stack tech savvy, customer-focused, and data-oriented -- they must be able to partner closely with and speak the language of both marketers and engineers to drive complex projects that meet the needs of our customers and the business.

What You'll Need

  • Minimum 2-3 Years of Experience with CRM, Solutions Architecture, Marketing Automation and/or Product Management
  • Prior experience working in or with Salesforce Marketing Cloud, Sales Cloud.
  • SQL proficiency
  • Basic understanding of data science models, technical architecture, and common product management frameworks
  • Experience leading cross-functional teams on high-impact projects
  • Strong written and verbal communications skills
  • Deep analytical expertise

Bonus Points

  • Prior experience in B2B / Sales Enablement / Sales Operations support
  • Prior experience working on global projects, or in an international setting
  • Prior experience in a Marketing Manager role strategizing and launching campaigns and automations

What You'll Do

  • Partner with Uber Eats marketing managers and program managers as well as CRM Operations developers, data managers, and other deployment team members
  • Clarify, capture, and optimize business logic and requirements in order to build complex, multi-layer CRM automations, and ad-hoc campaigns
  • Build experiments and execute A/B testing
  • Create relational data tables to drive personalization
  • Write SQL to manage data tables
  • Communicate and coordinate with stakeholders regarding status updates, launch confirmations, ETAs, blockers, etc.
  • Perform peer review and QA to ensure quality standards are met
  • Troubleshoot when issues arise and provide post mortem reports
  • Partner with broader deployment and CRM operations team to identify and build CRM process and technology improvements.

At Uber, we ignite opportunity by setting the world in motion. We take on big problems to help drivers, riders, delivery partners, and eaters get moving in more than 600 cities around the world.

We welcome people from all backgrounds who seek the opportunity to help build a future where everyone and everything can move independently. If you have the curiosity, passion, and collaborative spirit, work with us, and let's move the world forward, together.

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