Design Specialist (Remote) at Modsy
Charlotte, NC, US

We are looking for employees that can work a minimum of 40hrs a week; between 9:00 am - 6 pm(in your respective time zone), including weekend hours to style and layout customer spaces. You must have excellent communication and organizational skills to meet hard deadlines of 2 hours per customer space.  

Respond to all customer inquiries regarding services, orders, designs, and online interactive tools through email, chat, and phone

- Assist with elevated customer interactions to help ease customer frustrations

- Use Modsy’s 3D layout tool to create new designs in a customer’s space based on their feedback.

- Recommend products from their virtual 3D rooms

- Consult with customers during real time one-on-one chat sessions to assist in redesigns and room edits

- Connect with contractors as necessary to meet build-out completion deadlines

- Partner with other stylists to ensure customer’s needs and requests are successfully captured in the designs

- Overcome objections to purchase furniture

- Adhere to customer follow-up time lines

- Gather feedback from customers and record in appropriate spreadsheets

- Report system issues and enter tickets to fix

Flexibility while working for fast-paced tech start-up

Relevant interior design work experience (E-Styling experience preferred)

Ability to work weekends and some holidays

Must be a resident of CA, OR, GA, NC or IL

We prefer a background in Interior Design, Art History, or Architecture (however, if you have the tech skills outlined below and an excellent eye for design; we may be able to work with you):

You should have experience with Auto-CAD, SketchUp, Rhino, Revit, 2020, etc. (please only apply if you have proficiency in one or more of the software programs outlined. The position is very high tech. The job is remote or work-from-home)

 

An assessment test is also required to assess technical skills and written communication. Pay is based on experience and location.

Computer Requirements:

Our software can only run on certain models if you have either a Mac or Windows computer, it needs to have the following specs:

Mac:

- Any desktop Mac not older than 2015

- 20' Monitor  +

- MacBook Pro or Air Mid-2015 and later

- 8 Gb of RAM

- Computer mouse

Windows:

- Intel HD 4000 graphics or better

- 8 Gb of RAM

- 20' Monitor  +

- Fast Internet speed, may require upgrading internet service

-  Computer must be 2015 or newer

-  Computer mouse

NOTEPlease only apply if you meet the hardware requirements above. We give an assessment test to ensure you have the software experience we require and our software will only run if your systems meets the specs aboveWe've posted the job in several locations, because our software requires that. However, please only apply onceWe will reach out to you if we’d like to schedule an interview. If you meet the qualifications, please feel free to apply here. 

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