Sr Systems Administrator at ClearDATA
Austin, TX, US

An exciting opportunity exists for a Sr System Administrator to join our team within a dynamic startup environment. ClearDATA is seeking a Sr Systems Administrator for ClearDATA’s Internal IT team that wants to use their technical skills and entrepreneurial spirit to truly make a difference! You should be passionate about performing highly complex computer systems analysis work. The Sr System Administrator will provide highly technical and/or specialized guidance concerning automation solutions to complex information processing problems related to the distributed computing environment.

 

What You’ll Do

 

Manage Existing Environments

 

Manage Servers - Windows Servers, Exchange Server, SQL Server, Small Business Server, etc.

Manage security groups and resource permissions as needed

Manage network resources (printers, new workstations, etc.)

Monitor the Server Event Log and address issues as necessary

Participate in the design of information and operational support systems

Liaise with vendors and other IT personnel for problem resolution

Report progress on various projects and tasks

Administering AD, GPOs, PKI, DNS, DHCP, etc.

System Monitoring Tools such as Nagios, Cacti, Munin, Big

Active Directory Administration

 

Enable and support the Active Directory environment

Manage and support cross-forest trusts

Support upgrades and lifecycle management of AD-related software and tools

Improve AD processes and automate repetitive tasks wherever feasible.

Fulfill service requests and resolve incidents related to Directory Services

Provide support and administration of Remote Domain Controllers

Adhere to Service Management Processes and Procedures (Change, Incident, Problem)

Ensure customer satisfaction by consulting with Applications and other services who utilize Active Directory.

Provide recommendations on best practices for integration.

Provide after hours and on-call support as part of a rotation

Create and maintain system documentation for domain technologies, including installation, configuration, and appropriate troubleshooting steps

Assists in the reporting of data security incidents and may support investigations as required.

May participate in the monitoring of existing and proposed security standard setting groups, State and Federal legislation and regulations.

Participates in the identification and escalation of changes that will affect information security policy, standards and procedures.

Performs related duties as assigned or requested.

Cloud Administration

 

Solid Cloud experience (Azure, AWS, GCP)

Monitor and Manage EC2, S3 and other pertinent AWS resources.

Develop and Maintain scripts to automate deployment and other tasks.

Resolve complex Windows and Linux operating systems administration issues.

Secure VPCs, VPNs, operating systems and web applications against compromise.

Assist security vulnerability assessments and penetration testing along with internal teams and 3rd party vendors.

Support SOC2 compliance and other internal and 3rd party audits.

Comply with infrastructure, privacy, security, cloud hosting and other policies.

Understand and comply with privacy and HIPAA policies and procedures.

Monitor high-availability and disaster recovery plans to maintain business continuity and SLAs.

Ensure systems and DB administration services are always immediately available to resolve production issues, and never delaying other scheduled work.

Work with internal teams to maintain their products into the AWS environment.

Assist Continuous Integration/Continuous Deployment processes and best practices (ITIL DevOps).

Cloud PaaS and SaaS management at the Small/Mid-Enterprise level

Experienced configuring and managing Azure Active Directory and Active Directory in hybrid scenarios

Experienced managing O365, Salesforce, Confluence, Jira, Namely, NetSuite, ServiceNow, as examples

Exceptional customer service, problem solving, and communication skills, and the ability to work in a team environment.

Required skills

 

Attention to detail, and use of best practices

Experience in a high availability and disaster recovery environment

Must have enough technical depth to communicate with development and other internal organizations at a peer level as well as convey technical concepts to non-technical individuals.

Must have the ability to work independently and as part of a team.

Able to quickly and correctly deliver under urgent circumstances while maintaining a professional demeanor

Strong Communication skills (both writing and oral)

Problem Solving and Active listening skills

Ability to troubleshoot complex issues with little supervision

Strong business discovery process and acumen

What Will Make You Stand Out

 

Experience working in a VC backed start-up environment

Experience working within the Healthcare industry

3 years of experience in information technology, specifically leading the implementation or support of the processes and administration of ITSM Platforms like ServiceNow and BMC

3 years of experience leading medium to large-scale project implementation

Demonstrated experience working cross-functionally, implementing large-scale processes, managing multiple complex projects simultaneously with aggressive schedules, resource planning and allocation, project scheduling, contingency planning, risk and issue management

Experience designing and deploying web-based end user self-service portals

Any of the following certifications: ITIL certificate, ITIL Expert certification, ISO20000, COBIT, Six Sigma, Project Management

Strong knowledge and familiarity with common IT quality practices

Experience successfully implementing processes leveraging the ITSM framework

Experience performing continuous improvement of processes and services

Why You’ll Like Working Here

 

A dynamic company that rewards high-performers

Be on the cutting edge of new technologies and services

Collaborative team environment that values multiple perspectives and fresh thinking

Servant leadership Management

Business-casual dress code

Flexible working hours

Medical, Dental, Vision, HSA, Life and 401K

Stock options

Unlimited Vacation!

Competitive base, commission and bonus structure

ClearDATA is an EEO/AA employer M/F/V/D.

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