An exciting opportunity exists for a Sr System Administrator to join our team within a dynamic startup environment. ClearDATA is seeking a Sr Systems Administrator for ClearDATA’s Internal IT team that wants to use their technical skills and entrepreneurial spirit to truly make a difference! You should be passionate about performing highly complex computer systems analysis work. The Sr System Administrator will provide highly technical and/or specialized guidance concerning automation solutions to complex information processing problems related to the distributed computing environment.
What You’ll Do
Manage Existing Environments
Manage Servers - Windows Servers, Exchange Server, SQL Server, Small Business Server, etc.
Manage security groups and resource permissions as needed
Manage network resources (printers, new workstations, etc.)
Monitor the Server Event Log and address issues as necessary
Participate in the design of information and operational support systems
Liaise with vendors and other IT personnel for problem resolution
Report progress on various projects and tasks
Administering AD, GPOs, PKI, DNS, DHCP, etc.
System Monitoring Tools such as Nagios, Cacti, Munin, Big
Active Directory Administration
Enable and support the Active Directory environment
Manage and support cross-forest trusts
Support upgrades and lifecycle management of AD-related software and tools
Improve AD processes and automate repetitive tasks wherever feasible.
Fulfill service requests and resolve incidents related to Directory Services
Provide support and administration of Remote Domain Controllers
Adhere to Service Management Processes and Procedures (Change, Incident, Problem)
Ensure customer satisfaction by consulting with Applications and other services who utilize Active Directory.
Provide recommendations on best practices for integration.
Provide after hours and on-call support as part of a rotation
Create and maintain system documentation for domain technologies, including installation, configuration, and appropriate troubleshooting steps
Assists in the reporting of data security incidents and may support investigations as required.
May participate in the monitoring of existing and proposed security standard setting groups, State and Federal legislation and regulations.
Participates in the identification and escalation of changes that will affect information security policy, standards and procedures.
Performs related duties as assigned or requested.
Solid Cloud experience (Azure, AWS, GCP)
Monitor and Manage EC2, S3 and other pertinent AWS resources.
Develop and Maintain scripts to automate deployment and other tasks.
Resolve complex Windows and Linux operating systems administration issues.
Secure VPCs, VPNs, operating systems and web applications against compromise.
Assist security vulnerability assessments and penetration testing along with internal teams and 3rd party vendors.
Support SOC2 compliance and other internal and 3rd party audits.
Comply with infrastructure, privacy, security, cloud hosting and other policies.
Understand and comply with privacy and HIPAA policies and procedures.
Monitor high-availability and disaster recovery plans to maintain business continuity and SLAs.
Ensure systems and DB administration services are always immediately available to resolve production issues, and never delaying other scheduled work.
Work with internal teams to maintain their products into the AWS environment.
Assist Continuous Integration/Continuous Deployment processes and best practices (ITIL DevOps).
Cloud PaaS and SaaS management at the Small/Mid-Enterprise level
Experienced configuring and managing Azure Active Directory and Active Directory in hybrid scenarios
Experienced managing O365, Salesforce, Confluence, Jira, Namely, NetSuite, ServiceNow, as examples
Exceptional customer service, problem solving, and communication skills, and the ability to work in a team environment.
Attention to detail, and use of best practices
Experience in a high availability and disaster recovery environment
Must have enough technical depth to communicate with development and other internal organizations at a peer level as well as convey technical concepts to non-technical individuals.
Must have the ability to work independently and as part of a team.
Able to quickly and correctly deliver under urgent circumstances while maintaining a professional demeanor
Strong Communication skills (both writing and oral)
Problem Solving and Active listening skills
Ability to troubleshoot complex issues with little supervision
Strong business discovery process and acumen
What Will Make You Stand Out
Experience working in a VC backed start-up environment
Experience working within the Healthcare industry
3 years of experience in information technology, specifically leading the implementation or support of the processes and administration of ITSM Platforms like ServiceNow and BMC
3 years of experience leading medium to large-scale project implementation
Demonstrated experience working cross-functionally, implementing large-scale processes, managing multiple complex projects simultaneously with aggressive schedules, resource planning and allocation, project scheduling, contingency planning, risk and issue management
Experience designing and deploying web-based end user self-service portals
Any of the following certifications: ITIL certificate, ITIL Expert certification, ISO20000, COBIT, Six Sigma, Project Management
Strong knowledge and familiarity with common IT quality practices
Experience successfully implementing processes leveraging the ITSM framework
Experience performing continuous improvement of processes and services
Why You’ll Like Working Here
A dynamic company that rewards high-performers
Be on the cutting edge of new technologies and services
Collaborative team environment that values multiple perspectives and fresh thinking
Servant leadership Management
Business-casual dress code
Flexible working hours
Medical, Dental, Vision, HSA, Life and 401K
Competitive base, commission and bonus structure
ClearDATA is an EEO/AA employer M/F/V/D.
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