Zenoti is a leading SaaS solution provider in the wellness industry, headquartered in Seattle, WA and offers an all-in-one cloud based software that helps spas, salons, medi-spas, fitness centers to manage and grow their business.
With more than 5000 customers in over 35 countries, we are expanding rapidly across the globe. Our focus on innovation and smart business practices have led us to serve some of the biggest brands in the wellness industry. Zenoti primarily works with wellness brands which have large scale with several outlets across regions.
What's the opportunity? We are looking for an experienced professional who is responsible for managing a multi-location/multi-national team and driving the support team to help our customers use Zenoti effectively to run their business. The Sr. Manager will focus on enhancing the customer experience through ensuring top-notch delivery of support services. This role will also be responsible for planning and delivering support programs for the customer success team and offering guidance on standards, best practices and tools. This teams works 365 days a year 24x7 and we expect flexibility from our team members to meet this demand.