Technical Support Engineer at MobileIron
Salzburg, AT

Based out of the EMEA headquarters in Hilversum, the Netherlands or in our office in Salzburg, Austria, the technical support engineer will become part of a small but experienced support team.

The main duty of the EMEA support engineer is to provide technical post-sales support through web based case systems. Managing critical issues is part of the day-to-day business.

Essential Skills & Experience

Fluent in German and English is a must.

The individual must have a very strong technical background and be experienced in troubleshooting issues. Reproduce customer environments in order to root cause issues is key.

  • Expert troubleshooting and reasoning skills 
    • Strong written and verbal communication skills 
    • Proven experience working on critical system down issues and escalations 
    • Proven experience in troubleshooting data network level issues - IP Networking, DNS, Firewall, HTTPS, Load Balancers 
    • Experience with Microsoft Technologies (LDAP, ActiveSync, Active Directory, ISA/TMG) 
    • Experienced in dealing with PKI security (NDES, Symantec, Kerberos) 
    • Bachelor degree in Computer Science or related technical field or equivalent work experience

Additional skills:

  • Linux system administration 
    • Microsoft Certified Technology Specialist (MCTS) - Exchange or equivalent experience 
    • Mobile Device Management (MDM) - Apple iOS & Android, WinPhone 
    • Cisco Certified Network Associate or Equivalent 
    Database Experience - SQL Queries

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