Tech Support and Deployment Engineer at Bitglass
Sydney City, New South Wales, AU
  • Primarily be responsible for deployment and technical support of our customers. 
  • Able to troubleshoot complex communication between clients and servers infrastructures on the fly. 
  • Excellent communication skills, both written and verbal, work with senior engineers to help resolve issues
  • Comfortable with writing a few technical articles now and then to assist with growing both our internal and public facing knowledge base.
  • Able to handle and cope with stressful situations and understands the pressures of a start-up environment.
  • Eagerness to learn lots of new technologies.


  • Proficient with troubleshooting a wide variety of applications using common tools (etc. Wireshark, tcpdump, Fiddler, Charles, OpenSSL, grep, and Kibana).

  • A good grasp with how clients and servers communicate with each other (DNS, HTTL, SSL, etc.) 

  • Experience with typical client and server operating systems as a user and/or Administrator (Windows, Linux, iOS, MacOS, Android.) 

  • Familiar with reading and/or writing simple code is a bonus - preferably in the area of Python, Javascript and/or C++. 

  • Minimum of Bachelor's degree is preferred.

Bonus Points:

  • Experience working with Wireshark, Fiddler, Charles, tcpdump, Packet Capture, CCNA, CCIE, VMWare, MCP, LDAP, Rsyslog/SyslogNG, virtual box, TLS, Lab, routing, switching, Load Balancer, Firewall, squid


  • Stock options and 401k plan

  • Generous company paid medical/dental/vision/life coverage.

  • Commuter benefits program.

  • Unlimited PTO

  • Fully stocked break rooms with complimentary food and drinks.

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