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TITLE

 

Manager, Data Driven GRC Adoption/Consulting

COMPANY

 

ACL

LOCATION

 

Singapore City, SG

Description

We get to make cool software, work with the best people, tackle strategic business challenges and build awesome careers. But, most importantly, we get to see our work strengthen organizations to do heroic work and change the world for the better - all while having a lot of fun in the process.

Galvanize was founded in 1987 in Vancouver, Canada, and has since grown to include seven global offices. We build award-winning, cloud-based security, risk management, compliance, and audit software used by some of the world’s largest organizations. But we don’t just make software. We get to spend our days working with the best customers and coworkers, tackling strategic business challenges and building awesome careers. We help our customers change the world for the better, an idea that drives our company culture. And that means helping to create value and impact for more than 7,000 active customer organizations in 140 countries—so they too can create the future they want to see.

The Challenge Ahead

As Manager, Data Driven GRC Adoption/Consulting, you are a professional services leader, passionate about technology, creatively and commercially driven, and are fully committed to a beautiful customer experience. You have a background in data analytics in the realm of audit, business assurance and operational efficiencies, knowledge of governance, risk & compliance; can inspire a team with your commercial and technical passion, love working with C-Level executives at big companies, and can paint a vision where Data-Driven GRC technology can best serve the needs of business in the ASEAN market.

As Manager, Data Driven GRC Adoption/Consulting you have a starring role within Galvanize’s global Customer Success Organization.  You will lead customer adoption project teams to drive adoption of Galvanize’s Data-Driven GRC solutions, and supports business development activities across a mix of priority commercial and public sector accounts spread across multiple countries in Southeast Asia.

A Tech-Savvy Customer-Obsessed Manager, you will focus on:

Sales Operations and Support;

Assist sales and solution consultants in pre-sales activities, to develop the overall solution, provide effort estimates, pricing, Statement of Work and other legal documentation; assist in other support request from sales and solution consultants to help business development and provide proper guideline and advise.

Business Development;

Identify and/or contribute to the identification and closing of opportunities to expand at existing and new customers.

Adoption Management & Relationship Management;

Lead enablement projects with members of the team as resources for delivery; project management for key projects and provide timely update of budget and progress both externally and internally; guide on-time, quality delivery of adoption milestones; identify potential risks with current portfolio and mitigate along with other resources within the company; client visits for delivery and/or with sales team for key accounts as needed. Act as a key representative of Galvanize with customers to ensure we maintain a continuous level of engagement with our customers.

CSO Operations and Practice Management;

Assist with resource management and mobilize the proper team resources to move project and backlog along for delivery; provide oversight for projects delivery to prevent project budget and timeline overrun; timesheet approval and reminders to team for timely submission.

People Development and Leadership;

Coach and train other team members; actively participate in recruitment and retention of Specialists; foster an innovative & inclusive team-oriented and learning work environment and culture.

Innovative Solution and Methodology Development;

Spearhead the implementation and enablement of GRC technology and business solutions that leverages the full suite of Galvanize’s products to increase efficiency of delivery of our projects.

Advocacy and Evangelism;

Act and be seen as a leader in the market in your subject matter.

Service Quality;

Maintain quality service by enforcing quality and customer service standards; analyzing and resolving quality and customer service problems; identifying trends; recommending system improvements.

Qualifications, Experience, and Abilities:

  • Minimum 7 years’ experience working in technology in the setting of Internal Audit, Operational Excellence and Business Assurance for a public accounting firm, professional services firm or within industry.
  • Experience with internal controls, risk assessments, business process and internal IT control testing or operational auditing desired.
  • Experience with governance, risk and compliance (GRC) methodologies, tools and enablers desired.
  • Solid understanding of risk measurement and quantification techniques
  • Experience of successfully leading team or department-level process change
  • Proven skills as a project manager on multiple full life cycle implementations.
  • Experience in capturing business requirements and converting business requirements into functional and technical specifications.
  • Adept at implementing technology-enabled business solutions for clients as part of a high-talent team.
  • Experience in client management and business development within those clients
  • Sales development skills
  • Degree in business, accounting, finance, computer science or a related discipline
  • CPA/CA, CIA, CISA, CMA, RICS APC, PMP or other relevant certification desired

 

Attributes

  • Exceptional communication and presentation skills including great public speaking skills.
  • Exceptional knowledge of business processes and the ability to solve business problems using a combination of technology and process changes
  • Excellent leadership, teamwork and client service skills
  • Possess creative and disciplined problem-solving techniques, a strong sense of urgency, attention to detail
  • Unyielding, customer-intensive focus.
  • Ability to travel up to 50%
  • Experience working in different countries within the Asia Pacific region
  • Ability to articulate the business value and impact of organizational change and process improvements
  • Ability to adapt and embrace organizational change in a fast-paced growth region

Are you ready to join?

At Galvanize we are consistently disrupting the category, holding customers core to everything we do and communicating with each other from the heart! If you are looking for real purpose in your life and want to play your part in making the world a better place, then this might be the home for you!

Please note that due to the high volume of applications received, only short-listed candidates will be contacted. We thank you for your interest and invite you to continue to check us out on wegalvanize.com as we are always on the hunt for great talent! Follow us on Twitter, LinkedIn, or Instagram to see what we’re up to.

Galvanize welcomes applications from all candidates who meet our job requirements. Galvanize does not discriminate based on race, national or ethnic origin, colour, religion, age, sex, sexual orientation, gender identity or expression, marital status, family status, disability, genetic characteristics or a conviction for which a pardon has been granted or a record suspended

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