The HSE Professional works under the supervision of the Manager, Global HSE & Assessment Services and is assigned as a dedicated resource to the contractor members of Avetta.
The HSE Professional has no supervisory responsibilities.
ESSENTIAL DUTIES AND RESPONSIBILITIES:
- Conduct Manual Audits and Implementation Audits where a review of a company’s safety manual and training documentation is conducted to ensure conformance with applicable regulatory and industry best practice requirements.
- Conduct Field Audits on Suppliers at the Client site or other designated location.
- Other Audits or Assessments as assigned.
- Assist customers with closing gaps or deficiencies as a result of their audit
- Ability to assist contractor with developing policies/procedures based on regulatory requirements
- Respond promptly to customer inquiries
- Handle and resolve customer complaints
- Perform customer verifications
- Manage customers' accounts
- Record details of inquiries, comments, complaints, and actions taken.
- Communicate and coordinate with internal departments
- Follow up on customer interactions
NON-ESSENTIAL DUTIES AND RESPONSIBILITIES:
- Performs other duties as assigned.
- May be required to attend training, meetings, or seminars.
Knowledge, Skills and Abilities:
- Excellent knowledge and understanding of OSHA and other Regulatory Agencies (EPA, MSHA, etc.);
- An affinity for learning online software systems;
- Excellent time management skills;
- Good communication skill – both written and orally. Bi-lingual proficiency may be required (French);
- Working PC knowledge, windows preferred and related applications;
- An affinity for learning online software systems;
- Interpersonal skills;
- Problem analysis and problem-solving;
- Attention to detail and accuracy;
- Stress tolerance;
- Knowledge in the area of sales, customer service and business development in order to integrate concepts and theories;
- Ability for conceptual thinking and working knowledge of other major areas of the Company;
- Ability to integrate and communicate information on a one-on-one basis as well as in group situations and in writing;
- Ability to provide effective leadership and guidance to staff;
- Ability to read and interpret financial and statistical data, information and documents;
- Ability to interact with staff, members, and others encountered in the course of work;
- Ability to learn and apply new information or skills;
- Ability to work under intensive deadlines.
Education, Training and Experience:
Potential candidates for this position must meet the following requirements:
- Current CRSP designation
- ACSA or other Third-Party Auditor (TPA) Certification, a plus
- Previous experience of OH&S regulations auditing (Provincial OHS, OHSAS 18001, ISO 9001, 14001, etc), a plus
- Recommended experience of 5-8 years in one or more of the relevant industries we serve (e.g., Chemical, Construction, Energy, Food & Beverage, Oil & Gas, Mining, Manufacturing, Pulp & Paper and Pharmaceutical)
The environment is fast-paced, ever changing. This individual must possess the skills to react quickly, establish and re-establish priorities and communicate with professionalism.
The working environment is generally favorable. Lighting and temperature are adequate, and there are no hazardous or unpleasant conditions caused by noise, dust, etc.
The incumbent must be able to accommodate any or all of the following: constant distraction, short timeframes for turnaround, tight deadlines and continuous exposure to customer challenges/issues and the issues of employees.
While performing the job duties, an employee is required to sit; talk or hear by telephone; use hands to finger, handle, feel, or operate standard office equipment; and reach with hands and arms.
Specific vision abilities required by this job include close vision and the ability to adjust focus to read and operate office equipment as necessary during the course of the work assignment
The job may require flexibility with regards to scheduling days, hours, and work location, depending on business needs.
The job is typically sedentary but may require standing and walking up to 35% of the work time to transfer files, ask questions, and related activities.
Requires travel to off-site for meetings and training.
PHYSICAL ABILITIES, MENTAL DEMANDS, AND WORK ENVIRONMENT
Individual should be able to exercise sound judgment, be able to plan, be well organized, have excellent oral and written communications skills, work well under pressure, take the initiative, and be flexible and cooperative. The individual should also be accurate, timely, and respect confidentiality concerning employee information and company records.
While performing the job duties of this position, the employee is regularly required to sit; talk or hear in person and by telephone; use hands to operate standard office equipment; reach with hands and arms; lift minimum 10 lbs.
The employee is frequently required to walk and stand. Specific vision abilities required by this job include close vision and the ability to adjust focus to read and operate office equipment as necessary during the course of the work assignments.
The employee works under typical office conditions and noise levels.
The above information on this description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this job.