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TITLE

 

Salesforce Junior Administrator

COMPANY

 

Avetta

LOCATION

 

Orem, UT, US

Description

OBJECTIVES & DELIVERABLES

  • Assist in managing users, profiles, permission sets, roles, sharing rules, and security controls throughout the various Salesforce applications
  • Assist in managing the Salesforce queue to provide prompt support to end users to resolve issues with Salesforce and related applications
  • Interface with key stakeholders, business leaders and team members to understand feature requirements and/or address support issues
  • Provide real-time support for issues relating to Salesforce and integrated applications
  • Fulfill report and dashboard requests, and contribute to the analysis of the output
  • Create and implement changes to applications, objects, fields, workflows, processes, flows, validation rules, approval processes, email alerts, advanced formulas, page layouts, record types, and Lightning pages
  • Create, validate and deploy change sets between sandboxes and production environments
  • Assist in refreshing and managing user access to sandboxes
  • Assist with large-scale data improvement projects within Salesforce and integrated applications
  • Assist with the evaluation, configuration and maintenance of third-party applications and integrations
  • Create and maintain effective documentation on integrations, processes, and other solutions
  • Maintain and drive understanding of current Salesforce capabilities and stay up to date on latest Salesforce releases
  • Provide input on Salesforce capabilities, solutions, and challenges to the Sales, Customer Support, Marketing and Product teams

KNOWLEDGE, SKILLS, & ABILITIES

  • Experience with data manipulation and maintenance with Excel, Data Loader and other tools
  • Experience documenting and analyzing processes, procedures, and/or policies
  • Experience training individuals and groups
  • Self-motivated, flexible, team player with solid multi-tasking, time management & organization expertise with the ability to manage multiple and often changing priorities

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