Stay in Touch

TITLE

 

Customer Support Lead

COMPANY

 

Legion

LOCATION

 

Redwood City, CA, US

Description

As the Customer Support Lead, you will provide enterprise grade assistance to our customers while building a scalable support infrastructure to support our growing user base. You will diagnose and troubleshoot software issues and assist users through end to end issue resolution.

Role & Responsibilities: 
-Respond to and assist Legion users via chat, email and or phone as needed 
-Help Legion develop a scalable ticket management system to support a rapidly growing user base 
-improve and expand Legion Help Center and Knowledge Base

Requirements: 
-Passion for assisting customers 
-Strong diagnostic capabilities to assess customer reported problems and determine whether it’s a software or user root cause. 
-Analytical problem solver that can understand a customer’s requirement and translate that into an actionable configuration of software 
-Career driven individual looking to grow in a fast paced startup

Experience & Skills: 
-Minimum 3-5 years technical support/customer service experience 
-Self-starter and problem solver that is comfortable working in a fluid and flexible work environment 
-Experience with Zendesk, Confluence and Jira a plus 
-Must be a highly motivated, enthusiastic team player, driven by delighting customers 
-Exceptional situational presence, relationship building, intellect, ethics, and judgment that engenders credibility and trust

Seniority Level 
-Mid-level

Industry 
-Enterprise Software Retail

Employment Type 
-Full-time

Job Functions 
-Customer Success - Technical Support

Benefits (Top Tier) 
-Comprehensive individual 
-Partial dependent

Apply for the job

Subscribe to our blog.


 

Blog & Newsletter Signup