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TITLE

 

Customer Success Engineer

COMPANY

 

Propel PLM

LOCATION

 

Santa Clara, CA, US

Description

At Propel we don’t believe in just selling a great product. We also pride ourselves on the customer service team we have behind that product. Our Customer Success team is one of the best in the business. With a proven track of making sure our customers have an amazing experience from start to finish, our CS team excels at keeping our customers happy. 
 
Customer Success Engineers at Propel are problem solvers, out of the box thinkers, and innovation propellers. As a CS Engineer II, you will get the opportunity to develop strong relationships with our customers. You will be their advocate internally to ensure their needs are being met. You will work closely with product managers to develop product enhancements directly related to customer feedback, all the while working with an amazing and supportive team!
 
In this role you can likely expect to: 
     Interact with customers, troubleshoot and provide solutions for configuring new processes 
     Organize and conduct quarterly and annual business review meetings with customers and additional  stakeholders as needed
     Become a Propel Product Expert, you will know our Products inside and out
     Process renewals and proactively identify opportunities for add-on orders 
     Assist in creating policies and procedures that optimize the customer experience
     Gather feedback from customers, working closely with product managers to understand enhancement requests
     To help customers plan and understand the best ways to utilize Propel’s software based on business needs or business plans
      Utilize Salesforce tools such as Process Builder, Flows and Data Loader
 
You will be successful in this role if :
     You love to develop relationships with your clients to help them get the best out of their relationship with Propel
     You love problem solving and getting to the bottom of an issue
     You get excited to go above and beyond for the customer
     You have the drive to become a Propel evangelist
      You love numbers and figuring out how to improve processes
 
What you bring to the role:
     Excellent interpersonal and communication skills
     5+ years of technical or customer success account management experience
     Proficiency in G-suite and data management, such as Excel
     An impressive track record of high customer retention and growth
     Strong sense of customer empathy and customer-centrism
     Strong problem solving and analytical thinking
     Entrepreneurial drive and comfort working in quickly-changing environments
     A passion for and belief in the power of education and learning
     College degree or equivalent work/technical experience
 
Something extra you might bring to the table:
     Experience in the PLM space
     Salesforce experience
      Experience with enterprise software

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