Internal IT Intern/Contractor (Help Desk Tech 1) at ClearDATA
Austin, TX, US

ClearDATA is seeking an Internal IT Intern/Contractor for ClearDATA’s Internal IT team for a 3 to 6 month internship/contract. We are looking for someone that wants to work for a dynamic and fast growing startup environment. You must be proactive with a great attitude and personality and should be someone that wants to use their technical skills and entrepreneurial spirit to truly make a difference! You should be passionate about performing highly complex computer systems analysis work. The Internal IT/Help Desk will provide technical and/or specialized guidance to our internal staff.

 

Required skills:

 

Provide friendly customer support

Provide first level Help Desk support to employees for applications, equipment, and voice and data systems.

Interact with hardware and software vendors on an ongoing basis for repair and problem resolution.

Author appropriate documentation and procedures relating to equipment operations, software changes, maintenance and problems encountered, with periodic review to insure they are current

Assist with major system upgrades as needed.

Evaluate current methods of software and hardware use, recommend improvements and efficiencies.

Undertake other projects and duties as assigned.

Provide walk up customer support by creating trouble tickets using the ticket system

Provide phone/chat/email/desk-side support for desktop related issues, including Microsoft and other installed software issues. These include all Microsoft products.

Assist in staging desktops and laptops including re-imaging OS, installing corporate required software.

Troubleshoot desktop / laptop issues, etc.

Removal of hardware and installation of new hardware.

Replace toner in printers, clear printers of paper jams

Work helpdesk tickets in your queue.

Provide backup support to other tier 1 supports techs.

Document tickets and troubleshooting steps for escalation.

Create and maintain documentation

Qualifications:

 

Knowledge and familiarity with Microsoft products including Windows 7, Office and Outlook

Basic understanding of computer and computer components

Have the ability to assess needs and/or problems of users to correct or recommend viable solutions, using knowledge of systems and equipment

Have effective interpersonal skills to communicate with organization staff and department managers to accomplish goals for productivity and organization wide quality of service

Have the ability to work independently with little supervision

Lifting and moving equipment is required

Desire to learn and to work with others

Why You’ll Like Working Here

 

A dynamic company that rewards high-performers

Be on the cutting edge of new technologies and services

Collaborative team environment that values multiple perspectives and fresh thinking

Servant leadership Management

Business-casual dress code

Flexible working hours

Medical, Dental, Vision, HSA, Life and 401K

Stock options

Unlimited Vacation!

Competitive base, commission and bonus structure

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