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Contract Renewal Specialist






Sofia, BG


Leanplum, the leading multichannel engagement platform helps forward-looking brands like Tinder and Tesco meet the real-time needs of their customers. By transforming data into an understanding of users' needs and wants, our platform delivers unified experiences that are timely, tested, and relevant — building customer loyalty that fuels business growth. 
Founded in San Francisco, Leanplum has offices across North America, Europe, and Asia, and has received more than $98 million in funding from leading Silicon Valley venture capital firms. Leanplum has also been recognized as Fortune's Best Companies to Work For and Entrepreneur's Best Entrepreneurial Companies in America. Download the media kit and learn more at
About The Role
Primarily responsible for quoting and processing renewal service/subscription contracts. The Contract Renewal Specialist  will work closely with Account Executives, CSM, Sales team, so as to ensure timely renewal success and execution.


    • Develop an overall account retention strategy leading to a 90+% renewal rate in the assigned territory/accounts
    • Ensure CRM data integrity, using Salesforce and Salesforce CPQ such as forecasting, key activity tracking, etc 
    • Generating renewal quotes 90 days in advance of contract expiration
    • Uncover add-on business opportunities through the renewal sales cycle
    • Contact customers via email to assess customer satisfaction
    • Understand contract terms and conditions, work closely with the Finance team to ensure contracts are compliant
    • Process renewals in accordance with contractual terms and company policy 
    • Maintain a high level of forecast accuracy


    • Bachelor degree in a technical or business discipline
    • Minimum 2 years of previous Sales experience in a technology company with direct customer interaction and contract management functions 
    • Experience with renewal quoting and contract processing
    • Effective customer-facing communication & negotiation skills
    • Experience with Netsuite, Gainsight, and Salesforce 
    • Microsoft Excel (ability to create equations/formulas and pivot tables)
    • Ability to multi-task
    • Demonstrated strengths in working with cross-functional team members
    • Attention to details
    • Extremely curious about Sales and Technology
    • Eager to learn new skills and wants to be coached
    • Focused on providing excellent customer service and support

Benefits & Perks

      • Iconic Office location in Sofia
      • Lunch & dinner provided
      • Additional Health Insurance
      • Sport and physical activities membership
      • Peer bonus system
      • Travel opportunities to meet your peers (business trips & retreats)
      • Cell phone bill coverage
Build more than a Career. Create Meaning.
Leanplum is an equal employment opportunity employer for all applicants and employees.  We do not unlawfully discriminate on the basis of race, color, religion, sex (including  pregnancy, childbirth, or related medical conditions), gender identity, national origin, ancestry, citizenship, age, physical or mental disability, legally protected medical condition, family care status, veteran status, marital status, domestic partner status, sexual orientation, or any other basis protected by applicable local, state, or federal laws. When necessary, we also make reasonable accommodations for disabled employees and for pregnant employees who request an accommodation, with the advice of their health care providers, for pregnancy, childbirth, or related medical conditions.

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