Technical Writer at Lending Club
Lehi, UT, US

As a Technical Writer at LendingClub, you’ll take complex financial and technical concepts and communicate them clearly as standard operating procedures (SOPs), policies, release announcements, and customer communications. You will gather information on business processes and develop documentation in Confluence. Juggling multiple projects and driving their successful and timely completion is your forte. You’ll work across teams to collect information, distill and clarify it, and produce complete documentation that is both easy to follow and easy to use. You anticipate technical challenges; you strive to develop industry-leading deliverables that build a great user experience.

 

 

What You'll Do

 

 

             Evaluate existing business processes and translate into accurate, consistent, and concise documentation that follows a logical flow

             Be able to quickly learn, understand, and communicate complex concepts to internal and external audiences

             Plan, write, edit, and improve content, including SOPs, policies, and direct customer emails from conceptual stage to deployment and then ongoing maintenance

             Analyze existing and new content for reuse and single-source opportunities

             Coordinate and lead meetings with subject matter experts (SMEs) and stakeholders

             Collaborate with business owners, business analysts, product managers, legal, and compliance

             Share your work and provide feedback to colleagues

 

 

About You

 

 

  • Bachelor’s degree with 3+ years technical writing experience, with 1+ years preferred experience in financial services
  • High-level written communication, problem solving, and time management skills—the ability to balance high-quality work standards against time constraints
  • Uncommon thoroughness, attention to detail, and systematic writing process
  • High-energy, positive, and flexible teammate that collaborates well to achieve consensus
  • Ability to work in a dynamic, rapidly changing environment with tight deadlines
  • Experience in Confluence, JIRA, OmniGraffle, and graphic editing tools
  • Portfolio of original content, along with proven experience producing writing that is easily understandable to a wide audience

 


LendingClub is an equal opportunity employer and dedicated to diversity and inclusion in the workplace. We do not discriminate on the basis of race, religion, color, national origin, sex, gender, gender identity, sexual orientation, age, marital status, pregnancy status, veteran status, or disability status. We believe that a variety of perspectives will make our teams and business stronger as we work together to transform the traditional banking system​.

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