Instructor Partnerships Manager - (French) at Udemy
Dublin, IE
The Instructor Partnerships team is among the most cross-functional in the company. We work to identify and engage our most successful instructors across key markets. In this role, you will lead the partnership strategy for a portfolio of our top, up-and-coming and new instructors for the French market. You will work with them closely to understand their goals and offer strategic consultation to optimize their growth on the Udemy and Udemy for Business platforms. Your success will be measured by your ability to boost your instructors’ productivity and maintain their loyalty.  With a lens into the French instructor experience, you’ll aggregate and analyze instructors’ needs and advocate within Udemy to help drive and build products and programs that can help them expand their businesses on Udemy. This is a full-time position based in Dublin, Ireland. 

RESPONSIBILITIES:

    • Own a portfolio of our top and high potential French instructors by developing individual content strategy success plans for each instructor to ensure productivity, learner growth and content retention.
    • Prospect, vett and onboard new high potential French instructors who can supply fresh and high quality content for our marketplace and enterprise customers.
    • Become a trusted consultant to your instructors, one who deeply understands and anticipates their needs and helps them navigate Udemy’s business.
    • Conduct annual reviews and ad hoc analysis for your top Instructors to answer platform performance questions.
    • Drive feedback loops internally by serving as a voice of the customer and surfacing strategic insights to our internal teams with customer facing initiatives.
    • Identify and connect Instructors to programs and opportunities to cultivate loyalty and engagement with your portfolio of instructors (e.g., surfacing media opportunities, offering early access to new product betas, and participating in advisory boards, etc.)

MUST-HAVE QUALIFICATIONS:

    • You have 4+ years of experience working in a relationship-building role such as account management, customer success, partnerships or sales. Not only have you done this work, but you like it and you’re good at it.
    • You have excellent written and verbal communication skills (in native French and English) -- you know how to deliver persuasive and actionable feedback and keep people excited.
    • You are a strategic, analytical thinker who enjoys identifying creative solutions to problems.
    • You are empathetic and enjoy building relationships.
    • You are organized, self-starting and able to manage multiple projects effectively.

ABOUT YOU/NICE-TO-HAVES:

    • Knowledge of SQL or Salesforce as these are frequently used tools.
    • You enjoy the fast-to-slow paced movement of a growth stage business; change and ambiguity do not throw you off.
    • You are passionate about education or the edtech industry.
ABOUT UDEMY
We believe anyone can build the life they imagine through online learning. Today, more than 30 million students around the world are advancing their careers and passions by exploring and mastering new skills on Udemy, and expert instructors are able to share their knowledge with the world. Through our global marketplace and our solutions for businesses and governments, we connect people everywhere with the skills they need for success in work and life. We’re a close-knit bunch that enjoys problem-solving and collaboration, and we share a serious belief in the power of learning and teaching to change lives. Udemy’s culture encourages innovation, creativity, passion, and teamwork. We also celebrate our milestones and support each other every day.
 
Founded in 2010, Udemy is privately owned and headquartered in San Francisco’s SOMA neighborhood with offices in Denver (Colorado), Dublin (Ireland), Ankara (Turkey), and São Paulo (Brazil).

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