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Senior Delivery Manager



Imperfect Produce



Boston, MA, US


About Imperfect
Imperfect is a produce delivery startup on a mission to reduce food waste and to make fresh produce more affordable, accessible, and convenient. We source produce directly from farms, which would otherwise go to waste, and deliver it to customers' doors for an average of 30% less than grocery store prices. Since our start in 2015, our customers have saved millions of pounds of produce from going to waste.
Imperfect is more than just a produce box! In everything we do, we bring an appetite, lead with heart, embrace imperfection, and work to grow the movement. We aim to cultivate sustainable environments everywhere we go–whether in the office, warehouse, or field. By working at Imperfect, you’re helping build a more sustainable and effective food system. You’re helping fight food waste. You’re ensuring farmers are rewarded for their full harvest. You’re improving access to healthy food in food deserts. With each curvy cucumber and misshapen potato, you’re helping shape our world for the better.
We're headquartered in San Francisco with operations all over the country. Check our website to see if there is an Imperfect near you!
We're looking for folks who are positive, motivated, and ready to change the world. If that sounds like you, drop us a line!
About the Role:
Imperfect is searching for a dedicated Senior Distribution Manager to join our growing team! As the Senior Distribution Manager, you will be responsible for overseeing delivery drivers, as well as delivery managers (and/or delivery supervisors) and their teams across multiple locations. This role will play a critical part in providing hands-on leadership and ensuring drivers and managers are set up for success. Keeping an eye on our delivery metrics, you will have a direct impact on Imperfect's growth. If you're passionate about eliminating food waste and making a meaningful impact on the produce industry, we'd love to talk!


    • Hire and train delivery drivers 
    • Manage and support delivery managers across multiple locations
    • Partner with delivery managers and dispatchers to ensure all routes are mapped out efficiently
    • Track and analyze key delivery metrics and continuously strive to meet or exceed KPI's. Being able to control per delivery cost efficiency through target setting and maintaining/achieving performance standards, while building on operational/process improvements.
    • Conduct ongoing trainings for managers and delivery drivers on an as-needed basis to continually meet operational excellence
    • Maintaining relationships with vendors and contractors including but not limited to our fleet of vehicles, fuel, and insurance
    • Coordinate regular maintenance check-ups with Penske
    • Work closely with the Customer Care team to build on the customer delivery experience
    • Develop and encourage a strong safety culture. Responsible for safety metrics

Skills and Qualifications

      • 2+ years experience in an operations delivery manager role
      • 3+ years of experience managing drivers and logistics teams with hands-on and engaged management style
      • Experience leading and scaling remote teams
      • Mastery of Google Maps to ensure an on-time delivery experience for each customer
      • Proficient in Microsoft Excel, fleet logistics, and adept at analyzing metrics

About You

    • Highly organized and strong attention to detail
    • Ability to problem-solve and think on your feet (A.K.A. a mental juggler and multi-tasker)
    • Comfortable in the start-up, get it done environment
    • Excels at independent, unsupervised work
    • Willing to always put the customers first
    • Passionate about our mission to fight food waste

Details of Position

    • This position reports to the Director of Distribution
    • Frequent travel to multiple locations required
    • Full-time exempt position
    • Benefits include medical, vision, and dental health care, stock options, and free produce!

Physical Requirements

    • Frequent driving may be necessary
    • Exposure to all types of weather conditions
    • Ability to walk, bend, squat, climb, reach, and kneel
    • Ability to lift/push/pull up to 50 pounds
    • Sedentary work; predominantly involves sitting.
    • Standing desks and/or other ergonomic accommodation is available upon request
    • Walking, climbing stairs and standing are required occasionally
    • Regular work with computers, including keyboards, mouses, and screens; regular use of mobile devices, including smartphones and tablets also required
Individuals seeking employment at Imperfect Foods are considered without regard to race, color, religion, national origin, age, gender, marital status, ancestry, physical or mental disability, veteran status, or sexual orientation.
U.S. E-Verify Notice: Imperfect Foods participates in E-Verify in the United States. Imperfect will provide the U.S. Social Security Administration (SSA) and, if necessary, the U.S. Department of Homeland Security (DHS), with information from each new employee's Form I-9 to confirm work authorization.

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