Technical Support Engineer - Atlanta at Exabeam
Atlanta, GA, US
Exabeam delivers next-generation security management technology that enables organizations to protect their most valuable information. The Exabeam Security Management Platform combines unlimited log data collection, advanced behavioral analytics, and automated incident response, all supported by Exabeam’s patented Smart Timelines technology that uses machine learning to track identity and behavior over time. The company’s recent industry accolades include Forbes Cloud 100, Inc. 500, and SC Awards Europe, among many other distinctions. 
 
Position Overview
 
The Customer Success Engineer role has a dynamic nature where you will provide technical troubleshooting assistance and resolutions for customer problems and interface with internal engineering teams on various product issues.
 
At Exabeam, we encourage growth and nurture potential. In addition to delivering success for our clients, you will contribute to projects revolving around tooling, knowledge management, our growing market place of solutions, and more.  You will join a team of engineers with deep security and data science expertise and will hone your skills related to Cyber Security and Distributed Systems running on Linux while supporting enterprise software customers.
 
We work together, we win together. Exabeam develops the skills needed to grow in your career and promotes from within. Whether it’s for a customer or a team member, we seek to make a real impact and create a valuable experience. 

Responsibilities

    • Exemplify Exabeam’s commitment to our customers
    • Oversee systems incidents underway to ensure they progress toward resolution
    • Collaborate on continuous improvement of technical and client interaction skills Serve as primary interface between Customer Success, Engineering, and Product Management for ongoing issues and longer-term solutions
    • Troubleshoot technical issues to establish the root cause of problems and form a solution or workaround
    • Reproduce system issues and if necessary file bug reports, escalate cases to engineering, and provide necessary documentation

Qualifications

    • Experience with Linux and comfort at the command line are must-haves
    • Knowledge in the following areas is a plus: Docker, Elasticsearch, Hadoop, MongoDB, Consul, Etcd, LDAP, AD, Networking, JVM, Systemd, rsyslog, shell scripting
    • Familiarity with Regular Expressions, Python scripting, and VMWare solutions are also a plus
    • Ability to isolate problems between hardware and software and provide information to appropriate development team(s)
    • Highly developed, process-oriented skills for troubleshooting, problem solving, and problem resolution
    • Superior written and verbal communication skills are a must
    • Must be able to work in a fast-paced technical environment and sophisticated cyber-security products with frequent product releases and updates
    • BS/MS in Computer Science or equivalent experience
    • Self-motivated with a strong desire to reach your potential and grow your career at Exabeam with further opportunities 

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