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Director of Operations Strategy



Grove Collaborative



San Francisco, CA, US


Grove Collaborative is a direct-to-consumer e-commerce platform for natural home and personal care products. With a mission to help every family create a healthy, beautiful home, Grove offers a flexible recurring shipment model and gives each customer access to “Grove Guides,” a personal shopper.
We sell real products to real people and make a positive impact.  We're not just selling to Silicon Valley & New York.  Our customers are real families across the United States. We have helped millions of families to make better decisions about sustainable products
What makes us different?
We are a B Corp.  Grove is part of a group of about 2,500 companies such as Patagonia and Ben & Jerry's that balances social & environmental impact with profits. We can only do well if our community, environment, employees, and customers do well.
About the role:
The Operations Strategy Sr. Manager / Director will be responsible for strategic analysis of Operations at Grove Collaborative.  We are looking for the best and brightest to drive analysis for strategic decisions.  Senior management heavily depends on the Operations Strategy team to accurately track trends in performance and identify opportunities for improvement.

Your Impact

    • This role will reside in the Company’s corporate headquarters in San Francisco and report to the VP of Operations Strategy.   
    • The Strategy Director will be responsible for supporting strategic decision making for Grove’s Operations and Community Happiness organization where we are maniacal about improving the customer experience and optimizing costs.  Your day-to-day work will vary, but responsibilities will likely include:
    • Partnering with Operations and Growth leadership to forecast order volume, productivity, and capacity, identifying issues and opportunities to improve service and cost at Grove fulfillment centers.
    • Partnering with transportation leader to optimize outbound shipping costs and shipping time in transit.
    • Building a forecasting muscle for the Community Happiness organization that will be used to appropriately staff to ensure we meet our SLA to our customers.
    • Compiling and reporting key operational and financial metrics and trends for the organization and continuously refine and develop the best metrics and reporting methods.  Not the least of this will be owning and refining P&Ls for each facility.
    • Identifying trends in business that can be leveraged to drive continued improvements to the customer experience and cost structure.
    • Developing insightful analyses and presentations that facilitate decision-making for senior Grove management, including reconciliation of top-down performance goals within bottoms-up performance metrics.
    • Supporting senior management on all relevant operating analysis.

About You

    • Candidates are required to be highly analytical and be strong, effective communicators.    Prior experience in management consulting, corporate strategy, and/or corporate/investment banking is preferred.  Ideal candidates will have a proven track record of superior financial and statistical analysis and developing/delivering recommendations based on this analysis.  
    • The successful candidate must display initiative in anticipating and exceeding the requirements of executive leadership.  He/She must thrive in a fast-paced environment and exhibit the highest personal and professional standards of integrity and ethics.  
    • Grove is fast-growing with a flat organizational structure.  Candidate must be motivated, disciplined, and be disciplined to work effectively autonomously.
    • 8+ years of experience as an in a management consulting or corporate/ investment banking firm or a corporate strategy team
    • 5+ years of experience managing and developing a team
    • Extensive experience conducting quantitative and qualitative financial analysis
    • Excellent verbal and written communication skills
    • Skill presenting analyses to management
    • Extremely proficient with MS Excel & PowerPoint
    • Must be willing to travel to fulfillment centers and contact centers and expect to get your hands dirty working side by side with management and hourly employees
    • Working knowledge of statistics and analysis packages a big plus
    • Experience working with Operations and ecommerce fulfillment a big plus
    • Bachelor’s degree with emphasis on coursework of a quantitative nature, preferably Finance, Mathematics, Statistics, or related fields

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