Grove Guide (Part-Time - Work From HOME!) at Grove Collaborative
Portland, ME, US
Grove Collaborative is a digitally native brand and direct-to-consumer e-commerce platform for natural home and personal care products. With a mission to help every family create a healthy, beautiful home, Grove offers a flexible recurring shipment model and gives each customer a personal shopper and solution provider, a “Grove Guide.”
 
We are a B Corp - a group of about 2500 companies (like Patagonia, Ben & Jerry's and Coffee By Design) that prioritize social and environmental impact as well as profits. We can only do well if our community, environment, employees, and customers do well too.
 
We sell real things to real people, and make an impact
Our customers are real families across the United States. We’ve helped hundreds of thousands of families make better decisions and use more sustainable products. At Grove we believe that conscientious choices are not just for the few. 
 
We’re in a truly massive market
Laundry detergent alone is a $130bn global market. And there's been little innovation in the past decade. Across consumer goods, it's the same products, sold at the same brick and mortar grocery stores. We can do better for our customers, and for the world.
 
The Role
A Grove Guide is dedicated to making an incredible experience for each Grove Collaborative customer. Grove Guides are exceptionally knowledgeable about all the products we sell – they can make phenomenal recommendations, answer questions, and generally be a friend on the inside at Grove! 
 
Grove Guides get to connect our customers to our company. Your amazing personality will shape the voice and face of Grove, supporting thousands of customers. We're looking for an amazing addition to our rapidly growing Community Happiness team who helps to cultivate the culture of a department from the ground floor. 
 
This is a part-time role working 20-25 hours/week in the evening. You will work 5 hour shifts, 2 weeknights and 2 weekend days. This role allows for the option to work your shifts from your home while being supported by other experienced Grove Guides. This is a great opportunity to ease back into the workforce, work around your busy schedule, or just to make a little extra money!

Company Approach

    • You’ll work with an awesome team who is driven and loves to collaborate. We have the mindset of being greater than the sum of our parts.
    • We love to learn from each other – you will be working with other Grove Guides and leadership to provide the best possible customer experience.
    • We care about doing things the right way – from compost in the office to carbon-offset shipping for our customers.
    • We all play up and do big things, and are fearless enough to get in the weeds and help with anything.

The Opportunity

      • A chance to work from home helping customers solve problems and learn more about our amazing products.
      • Evening and Weekend shifts available.  Evening shifts beginning after 5pm. Weekend hours would be scheduled with your manager.
      • Part-time minimum 20 hour per week with up to 25 hours per week available.
      • You’ll attend 1 week of paid training at our office in downtown Portland, Maine and be provided continued training and support moving forward.
      • Semi-monthly on-site 1on1 meeting with your manager with additional meetings scheduled remotely via phone or video
      • Follow-up training sessions as needed that can work around your schedule.  
 

About You

    • A successful Grove Guide is a driven self-starter that has efficient,  elite problem-solving skills with a focus on the ability to prioritize situations.
    • You love working with and interacting with people – via text, chat, and email all from your Macbook!
    • You are an enthusiastic self-starter who loves a good problem to solve.
    • You are detail oriented, love to work hard, learn fast, and want to make an impact right away.
    • You have exceptional written and verbal communication skills, as well as being organized and computer savvy.
    • College degree preferred, but not required.
    • You have experience in Zendesk or other customer service software
    • Grove Guides offer human connection and create magical moments – you have a great personality so you should use it!
We are remaking the future of consumer goods and want you to join us. You’ll get:
- Competitive compensation starting at $15/hour with potential for a transition into full-time
- A shiny new MacBook and other necessary accessories
- Support from the experienced management team and all of your fellow Grove Guides
- An opportunity to work part-time for a company that is mission driven and that always puts the customer first through authentic human connection
 
Additional information:
- This position is not eligible for benefits
- If working remotely, reliable home Internet is required to perform essential job functions and is not reimbursable by the company
- If you work from home, your home office must reside in the state of Maine.

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