Grove Collaborative is a digitally native brand and direct-to-consumer e-commerce platform for natural home and personal care products. With a mission to help every family create a healthy, beautiful home, Grove offers a flexible recurring shipment model and gives each customer a personal shopper and solution provider, a “Grove Guide.”
We are a B Corp - a group of about 2500 companies (like Patagonia, Ben & Jerry's and Coffee By Design) that prioritize social and environmental impact as well as profits. We can only do well if our community, environment, employees, and customers do well too.
We sell real things to real people, and make an impact
Our customers are real families across the United States. We’ve helped hundreds of thousands of families make better decisions and use more sustainable products. At Grove we believe that conscientious choices are not just for the few.
We are in a truly massive market
Laundry detergent alone is a $130bn global market. And there's been little innovation in the past decade. Across consumer goods, it's the same products, sold at the same brick and mortar grocery stores. We can do better for our customers, and for the world.
This is a full-time role (40 hours/week) with a Monday - Friday schedule.
A Grove Guide is dedicated to making an incredible experience for each Grove Collaborative customer. Grove Guides are exceptionally knowledgeable about all the products we sell – they can make phenomenal recommendations, answer questions, and generally be a friend on the inside at Grove!
Grove Guides get to connect our customers to our company. Your amazing personality will shape the voice and face of Grove, supporting thousands of customers a week. We're looking for an amazing addition to our rapidly growing customer happiness team who will help cultivate the culture of this department!