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TITLE

 

Customer Support Executive

COMPANY

 

Pepperfry

LOCATION

 

Mumbai, IN / Maharashtra, IN

Description

Walk -ins for Customer Support Executive

Interview Date & Time: 14th & 17th June between 10 am to 5 pm

 

Role Definition
Interact with customers to provide process information in response to inquiries, concerns and request about products and services.
 
 
 
Responsibilities
• Manage end to end customer queries on phone, email or chat
• Obtain and evaluate all relevant information to handle product and service inquiries
• Direct requests and unresolved issues to the designated team
• Keep records of customer interactions and follow up
• Record details of inquiries, comments and complaints
• Record details of actions taken
• Prepare and distribute customer activity reports
• Communicate and coordinate with internal departments
• Provide feedback on the efficiency of the customer service process
• Managing inbound and outbound sales
• No leave/absenteeism during probation period. 
 
Skills and Competencies
Excellent Communication skills
Superior organizational and time management skills 
Ability to set and achieve goals 
Ability to multi-task in a fast-paced environment
 
Qualification & Experience
HSC / B.com Fresher OR 1 to 2 years of experience in customer support/BPO/Call center

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