What we're Building
Engagio is built for marketers, by marketers. Engagio’s Account Based Marketing Automation Platform enables B2B marketers to execute and measure account-centric programs in one complete solution. With Engagio, companies can now operationalize "Account Based Marketing" to engage with their best prospects and customers, get deeper insights at the company level, and measure the success of their programs. This isn’t our first rodeo. Engagio has over $32 million in funding from Norwest, FirstMark, Storm Ventures, and First Round Capital and our CEO, Jon Miller, has been instrumental in building two of the largest marketing technology companies in the past 20 years including Epiphany (IPO: 1999); and most recently as co-founder of Marketo; (IPO: 2013 - Sold to Adobe for $4.8 billion in Sept. 2018). Additional senior leaders come to us from DemandBase, Marketo & Platfora (big data).
At Engagio, we see "Success Engineering" playing a key role between engineering and our customers. We are looking for an experienced Enterprise Technical Support Engineer to assist our enterprise level business customers with our Account based marketing automation platform. Your strong technical abilities, Enterprise customer experience, advanced problem-solving skills, and an ability to build strong customer relationships will help Engagio deliver enterprise-level technical guidance and support to our most important customers. This role has two main components; externally, you'll be helping our customers set up Engagio and answering the technical questions that come up. Internally, you'll be leading efforts to make yourself and the rest of the Engagio team work and scale as efficiently as possible.
Goals in the first 90 days:
Holistic understanding of Engagio and how Engagio works and integrates with other systemsSuccessfully able to navigate Help Scout and know how to create Jira ticketsReview and comprehend Engagio documentation and contribute to at least one knowledgebase articleSuccessfully complete all courses in Engagio’s Dive School (Learning System) 60 Days
Ability to effectively triage and respond to Level 1 & 2 support inquiries independentlyRide along on live customer debugging callsUnderstand how Engagio’s Lead to Account matching works, ability to create custom formula fields in SFDCBe comfortable giving product feedback internallyBe able to manage documentation website
Product knowledge and ability to navigate all areas of the platformStrong understanding of ABM and B2B Marketing and ability to articulate Engagio’s value prop within this spaceAbility to effectively triage and respond to a production down issue with minimal assistanceAbility to effectively triage and resolve “product question” inquiries independentlyAbility to independently find points of error and identify root causes by examining log filesComfortable participating in Enterprise and Strategic customer calls providing confident technical guidance and supportAbility to create ongoing KB articles that will benefit all customers
Build a great software company, united by a common vision of the 1:1 future that uses data and analytics to make every interaction more intelligent, more personalized, and more relevant.
1. Freedom and Transparency
2. Happiness and Positivity
3. Excellence and Execution
Free Philz coffee
Medical, dental & insurance
Guaranteed annual 3.14 pay increase
Great downtown San Mateo location Close to Caltrain
Flexible work hours
Fun monthly events
Fully stocked kitchens
Weekly educational classes & catered lunch
*Engagio is an equal opportunity employer. *
Candidates must complete in order to qualify for the position:
Criminal background check