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TITLE

 

Senior Customer Success Engineer

COMPANY

 

Weka.io

LOCATION

 

London, GB

Description

As Senior Customer Success Engineer, you and your team will be responsible for Weka’s post sales success. To ensure such success, the team would be responsible for the following:

  • Bridging between the customer and R&D whenever current product state or documentation do not match the customer expectations.
  • Handle support cases raised by customers
  • Resolve customer issues by working with the customer and if needed with R&D 
  • Providing feedback to R&D and help prioritizing bugs, usability issues, etc.
  • Providing back office support for pre-sales engineers, partners and resellers
  • Certification and benchmarking the Weka file system with various applications
  • Keep track of installed systems via Weka's remote monitoring and proactively identify needed actions

 

REQUIREMENTS

 

Mandatory qualifications:

  • The ideal candidate will have an extensive background in file systems including Windows and Linux, parallel file systems (such as Lustre, Spectrum Scale, and BeeGFS), networking, and storage.
  • Hands on experience in supporting Linux based enterprise infrastructure products (storage, networking, virtualization, security, etc)
  • Experience with configuring and debugging Linux environments
  • Past experience in support and customer interactions for storage products
  • Storage knowledge - NAS, SAS, and NvME protocols 
  • Past experience in working remotely

Preferred qualifications:

  • Past experience in Networking ( knowledge of ethernet, Infiniband, TCP/IP, ability to configure and troubleshoot data center networks.)
  • Past experience in early stage start-ups

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