As Senior Customer Success Engineer, you and your team will be responsible for Weka’s post sales success. To ensure such success, the team would be responsible for the following:
- Bridging between the customer and R&D whenever current product state or documentation do not match the customer expectations.
- Handle support cases raised by customers
- Resolve customer issues by working with the customer and if needed with R&D
- Providing feedback to R&D and help prioritizing bugs, usability issues, etc.
- Providing back office support for pre-sales engineers, partners and resellers
- Certification and benchmarking the Weka file system with various applications
- Keep track of installed systems via Weka's remote monitoring and proactively identify needed actions