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Senior People (Human Resources) Manager - San Francisco, CA






San Francisco, CA, US


Leanplum is the mobile marketing platform built for engagement. Brands rely on Leanplum to help them orchestrate multi-channel campaigns - from messaging to the in-app experience - all from a single, integrated platform. Global brands such as Tinder, Grab, Tesco, and Zynga turn to Leanplum to accelerate growth and build long-term customer relationships. Founded in 2012, Leanplum is based in San Francisco, with offices across North America, Europe, and Asia. Leanplum has received more than $98 million in funding from Norwest Venture Partners, Canaan Partners, Kleiner Perkins Caufield & Byers, and Shasta Ventures. Leanplum has been named to Business Insider's Most Valuable Enterprise Startups and SF Business Times' Best Places to Work. Learn more at
About the Role
We are looking for a People (Human Resource) Manager for our SF office to help support and align with our growing global organization. The role will report to the VP of People and will work in partnership with other business units, to provide high-quality support. This person will be focused on driving and managing HR processes, practices, initiatives, issue identification and solutions and HR trends related to the organization. The ideal candidate has experience in fast-paced, dynamic environments with remote workforces and can help scale/manage our growth and can lead a dynamic team.
Given the exciting growth in our employee base across the globe, we are at a critical stage of designing the overall employee experience, which will, in turn, drive the overall People Operations infrastructure.

Here’s what you'll do:

    • Manage the logistics of our on-boarding program and be a critical part of the team assigned to ensure a great new hire experience
    • Become an expert on our HR systems and maintain accurate data and documents in our systems
    • Own data integrity in our HR systems (e.g. Namely, etc)
    • Assist in the support of our learning and development programs
    • Manage off-boarding and other responsibilities related to terminations
    • Manage and administer the background check process for our employees and our Community
    • Administer benefits and provide guidance related to immigration
    • Continually strive to improve our processes and build in operational efficiencies to better streamline productivity and scalability
    • Manage HR programs such as benefits, performance reviews, compensation, and L&D
    • Ensure the appropriate HR processes are in place to meet compliance requirements


    • People Management of three direct reports (two in the United States; one in Sofia, Bulgaria)
    • Partner and advise managers and employees on HR related policies, programs, and procedures
    • Recommend HR approaches and strategies to continually improve the efficiency of HR processes and practices by using data/information to make informed decisions and work toward a strategy.
    • Investigate, resolve and coach managers on employee relations issues.
    • Administer and manage compensation planning and performance review processes
    • Reviews and audits overall compensation pay programs and practices to ensure effectiveness and integrity
    • Conduct exit interviews and create effective retention strategies
    • Responsible for employment approvals, personnel data transactions and interfacing with payroll
    • Oversee new hire orientation and on-boarding process for new hires
    • Address HR compliance topics to ensure the company is in adherence to HR and applicable government policies, procedures, and programs
    • Identify and arrange training needs for employee development
    • Maintain employee files and records
    • Compile reports concerning data such as hires, transfers, performance appraisals and Visa, etc.


      • Bachelor's degree; Masters degree a plus.
      • Have 8+ years of experience in human resources generalist functions: compensation, benefits, employee relations, compliance , and performance and talent management programs
      • Use metric reporting to make informed decisions toward a strategy
      • Work experience in the high technology industry highly preferred
      • Direct people management required
      • Have experience working with diverse employment types, locations and a global workforce
      • Must be proficient with Google Apps and HR systems


    • Competitive Salaries
    • Health, vision, and dental insurance
    • Flexible vacation
    • Stock Options
    • Peer bonuses
    • Delicious lunches catered daily
    • Happy hours every Friday!
    • Ping pong, darts, and foosball
    • Puppies galore
Leanplum is an equal employment opportunity employer for all applicants and employees.  We do not unlawfully discriminate on the basis of race, color, religion, sex (including pregnancy, childbirth, or related medical conditions), gender identity, national origin, ancestry, citizenship, age, physical or mental disability, legally protected medical condition, family care status, veteran status, marital status, domestic partner status, sexual orientation, or any other basis protected by applicable local, state, or federal laws. When necessary, we also make reasonable accommodations for disabled employees and for pregnant employees who request an accommodation, with the advice of their health care providers, for pregnancy, childbirth, or related medical conditions.

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