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TITLE

 

Senior Manager, Business Operations

COMPANY

 

Minted

LOCATION

 

San Francisco, CA, US

Description

Minted is a design marketplace, sourcing creative content from independent artists around the globe and selling the best designs to the world in the form of art, home decor, and stationary. Founded in 2007 by Mariam Naficy on the principles of transparency and putting design first, we are early pioneers of crowdsourcing having launched our first design challenge in April 2008 and have held monthly art and design challenges ever since. Follow us on Instagram, Facebook, and Twitter to learn more. Our corporate headquarters is located near the waterfront in downtown San Francisco, with additional offices in Oakland and Kansas City and we're backed by Benchmark Capital, IDG Ventures SF, Menlo Ventures, Primera (angel investors include Marissa Mayer of Yahoo and Jeremy Stoppelman of Yelp). We're a team of smart, ambitious, creative, and passionate people who come from all walks of life. Might you be one of us?
 
Minted is seeking a talented and passionate Senior Manager, Business Operations to join our team. This individual will be responsible for assisting senior management in developing and executing manufacturing and supply chain strategies for our core stationery business and managing  partners/suppliers in our manufacturing network. The Senior Manager, Business Operations will be accountable for scaling our manufacturing network to support aggressive growth plans, ensuring we delight our customers with high quality products and services, introducing exciting and innovative new products in concert with other Minted functions, and achieving manufacturing and shipping cost goals. He/She will enjoy ‘rolling up his/her sleeves’ to deliver results resourcefully with a terrific team. This position reports to the Head of Supply Chain.

You will:

    • Partner with management on the development and execution of manufacturing and overall supply chain strategies to achieve growth, customer satisfaction, manufacturing capability and profitability goals
    • Develop forecasts and work with existing and new partners and suppliers to support the forecasts to ensure high quality and on-time delivery of customer orders
    • Evaluate and add new partners to manufacturing network as needed
    • Deliver best in class product quality by meticulously analyzing all customer feedback, identifying the areas needing the most improvement to drive customer satisfaction and retention and managing quality improvement action plans within Minted and our manufacturing locations
    • Work closely with Customer Service to reduce customer dissatisfaction issues and contacts
    • Drive a blind order test process to support quality analysis and develop action plans with manufacturing partners as necessary - Visiting locations as needed
    • Plan for and manage new product introductions and other changes at partners, including changes to systems API’s, testing and packaging
    • Identify opportunities to achieve cost goals and drive projects to meet those goals, including purchasing strategy and supplier negotiations
    • Review and approve invoices
    • Maintain the product and geographical order routing logic to improve customer experience and reduce costs
    • Partner with product and engineering teams to define requirements for new systems functions to drive customer satisfaction and cost improvements, as well as scaling projects for Q4
    • Manage the purchasing and inventory for selected bill of materials, finished goods and packaging and cultivate a supplier base for our needs
    • Execute specific plans to support the scaling requirements for the fourth quarter
    • Be a strong partner to customer operations in order to ensure high customer satisfaction

You are:

    • Passionate and care deeply about delighting the Minted customer
    • Very skilled at project management, have the ability to work cross functionally and outside the organization, and have a track record of achieving the results expected
    • Extremely detailed and process oriented
    • Adept at developing forecasts, cost models, capacity plans and dissecting customer feedback to drive decision making, measuring performance of the manufacturing network, and identifying the opportunities to drive improvement
    • An expert with Excel and reporting tools like Looker
    • Known for your excellent interpersonal skills which will enable you to work as a team with other Minted functions and operations partners
    •  Transparent and openly share information
    • Experienced with  working with employees at all levels of a company
    • Articulate and persuasive while able to listen and incorporate the perspectives of others
    • Dedicated to ensure every customer has a great experience with Minted, which involves working with cross-functional teams and sometimes making fast decisions and executing tasks quickly

You have:

    • 3-5 years of experience in operations, manufacturing, commercial printing, or e-commerce
    • A Bachelor’s degree
Minted is an Equal Opportunity Employer committed to inclusion and diversity. We welcome people of different backgrounds, experiences, abilities and perspectives and will consider all qualified applicants for employment in accordance with all state, local, and federal laws. Minted participates in the E-verify program.

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