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TITLE

 

Client Services Rep, Healthcare

COMPANY

 

Gateway Learning Group

LOCATION

 

San Francisco, CA, US / Concord, CA, US

Description

Gateway Learning Group is a leader in providing behavior therapy for children with autism. Every day, Gateway advances lives through compassionate, evidence-based treatment. Since being founded in 2005, Gateway has expanded from its San Francisco base to serve families across California. Come join the Gateway team and become part of a growing organization with a dynamic culture and a passion for making a difference.

 

The Client Services Representative is primarily a client-facing role coordinating with clients, health insurers and internal staff to initiate and maintain delivery of Autism treatment services to our clients. The CSR facilitates our clients’ experience from start to finish. We seek a proactive professional with demonstrated success working in client-facing environments, in using and managing project management tools, and with a dedication to quickly resolving client issues.

 

The position is full-time (~35-40 hrs/week) and based at our San Francisco headquarters, within walking distance of the 16th St Mission BART station and the MUNI Van Ness station.

 

Responsibilities May Include but are Not Limited to:

 

Collect and manage client information to obtain authorization for ABA therapy, process start/stop of client’s services, process payments.

Effectively communicate with patients, health insurers and staff, providing timely, and responsive information.

Creation, collection and submission of client documentation to health insurance payers including treatment authorizations, agreements and contracts.

Facilitation of service audits and cross-departmental projects

Build expertise in Gateway’s practice and project management platforms; support departments experiencing technical issues

Updating data fields for proper tracking of next steps for clients

Essential Skills and Qualifications:

 

PC and Mac proficiency in productivity software such as G Suite or Microsoft Office

Sensitivity to cultural diversity, client (and patient) care, rights and ethical treatment

Experience working on interdepartmental projects

Written, verbal and interpersonal communication skills

Navigate through multiple computer applications with speed and accuracy

Able to manage, monitor and manipulate large data sets

The ability to multitask and remain calm amidst dynamically shifting priorities

Creative problem solving, attention to detail, applied with a can-do attitude

Education and Experience

 

A.A. degree, B.S. preferred, or equivalent combination of education and experience

2-3 years experience in a customer-facing service position

Additional Preferred Qualifications

 

Experience working in a healthcare company, e.g. behavioral health, case management, client authorizations, and/or customer service

Bachelor’s degree in Business, Math/Statistics, Information Systems or similar

Experience with data management and handling confidential information.

Bilingual in English and Spanish is a plus, but not required

Why Gateway?

 

Make a difference in the lives of children on the Autism spectrum

Well established, 13 year-old company with 12 offices throughout CA.

5 paid holidays (after qualification)

Medical, dental, and vision insurance

401k program

Commuter benefits

Collaborative, fun, and efficient team

Quarterly team lunches

Snacks and drinks provided in the office kitchen

Apply for the job

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