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TITLE

 

TechOps

COMPANY

 

Plaid Technologies

LOCATION

 

Salt Lake City, UT, US

Description

Plaid’s Tech Ops team is responsible for keeping all non-production infrastructure and services available and running smoothly.  This includes services like G-Suite, Okta, Slack, infrastructure in AWS that supports development (on-premise Atlassian Suite, Github Enterprise, etc.), and the physical infrastructure we have collocated in our offices.  The ultimate goal of the Tech Ops team is to take care of its customers -- Plaid employees!
 
Plaid is hiring a Tech Ops Engineer that will be hands-on working with team members to do everything from troubleshooting a potential G-Suite issue to debugging provisioning issues with Apple laptops, all while helping to keep our office networks and other corporate infrastructure running smoothly.  The ideal candidate is someone who enjoys working on all the things that companies rely on to get work done when in the office or working remotely.

What excites you

    • Debugging network problems at the endpoint and infrastructure level
    • Helping individuals with day to day issues they might run into on their laptop, in a conference room or when connecting remotely
    • Following and improving upon onboarding and offboarding processes and procedures
    • Finding the greatest technology to make you, your team, or the company succeed
    • Getting a chance to learn more about the corportate infrastructure and services that keep Plaid's engineering team running at full speed

What excites us

    • 3-4 years experience in TechOps/IT for a technology-focussed company
    • Those working on a small team, or as a 1-person show for a company > 100 people
    • Experience working on a distributed team or with a remote manager
    • Advanced experience supporting a mostly MacOS corporate environment
    • Jamf or other configuration management experience for MacOS
    • Desire to help Plaid employees be efficient, troubleshooting any obstacles that come up no matter how big or small
    • A security focused individual that is always thinking a few steps ahead
    • Ability to think practically and re-prioritize tasks as needed to make the biggest impact
    • Experience with conferencing and audio/video equipment
    • Advanced corporate infrastructure deployment skills - provisioning computers, setting up provisioning infrastructure

Apply for the job

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