We believe in the power of data. But after years of working in hospitals we’ve seen it make things harder for frontline teams when it should be making healthcare work better. That’s why we founded Qventus.
Our mission is to simplify how healthcare operates, so that hospitals and caregivers can focus on delivering the best possible care to patients.We believe that new technology has the power to transform how patient care is delivered and managed. We use artificial intelligence and ma chine learning to create products that help healthcare organizations and their people adapt in the moment and make the right decisions from the most complex data.
Since launching our first customer in 2014, we’ve been committed to improving operational efficiency. While some prefer to tackle moonshot projects, we believe that improving small day-to-day decisions can, over time, create massive improvements in healthcare.
Qventus is looking for a personable, outcome-oriented Customer Success Manager (CSM) to manage, support, engage and advocate for a portfolio of Qventus customers. As an ambassador between the company and our users, the role requires someone who with strong consulting skills and who is quick and eager to learn, adept at communicating cross-functionally, technically minded, and passionate about making our healthcare system more efficient.
A CSM wears a number of hats within Qventus, combining aspects of business consulting, account management with technical professional services. A CSM must be able to develop strong advisory relationships with our key users in the hospital at multiple levels of leadership. A CMS provides a critical link with these users and our company, bringing their feedback and ideas back into the Product and Delivery organizations.
A CSM will lead a Qventus team of experts in deployments at new clients and will work closely with end users and technical staff to properly configure our software solution. Implementation services do not end with solution “go-live.” Rather, the CSM focuses on strong solution adoption and on demonstrated solution outcomes. The CSM maintains strong contact with users to foster broader use of the full feature suite and troubleshoot any specific user issues.
Qventus is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations and ordinances.
The role is a full-time position and will be based out of Mountain View, CA.