Stay in Touch

TITLE

 

Enterprise Engineer

COMPANY

 

Avetta

LOCATION

 

Orem, UT, US

Description

Corporate Applications and Infrastructure Administration:

  • Administer and maintain Azure AD, UEM, MFA and SSO applications, Office 365, SharePoint, etc.
  • Implement adequate system redundancy to prevent single points of failure.
  • Maintain security updates and patches.
  • Develop processes based on best practices for system configuration, management and deployment.
  • Install, configure, administer, and troubleshoot Corporate system and infrastructure equipment.
  • Responsible for logging of critical systems and identification of security incidents and intrusions.
  • Test and evaluate new infrastructure technology.
  • After-hours work may be required to deploy systems and/or system updates.
  • Evaluate and ensure security across all Corporate infrastructure platforms.
  • Maintain asset inventory of all Corporate hardware and other Corporate system assets.
  • Provide tertiary-level support for IT Support Technicians. Ensure timely response to service/help desk requests.
  • Create appropriate support ITIL-based service management processes including internal knowledge base articles.
  • Maintain environment for proper email security and backups.
  • Identify opportunities to improve efficiencies, implement automation and recommend upgrades.
  • Establish a positive working relationship with team members, employees, and executives.
  • Recommend and, upon approval, purchase required Corporate applications and systems.

Corporate Network Administration:

  • Install, configure, administer, troubleshoot Corporate network environment devices; including routers, switches, firewalls, wireless access points, video surveillance devices, and security appliances. Specifically, Cisco ASR, Palo Alto F/W, Meraki and Cisco switches.
  • Maintain network appliance security updates and patches.
  • Monitor, support and maintain Corporate networks, wireless technologies, and LAN/WAN environment.
  • Develop processes based on best practices for maintaining and administering network equipment.
  • Develop and maintain network maps and documentation for common processes and workflows.
  • Responsible for logging of critical network components and identification of security incidents and intrusions.
  • Ability to configure and maintain Corporate network hardware (I.e., IPS/IDS, firewalls, load balancers, switches, routers, etc.).
  • After-hours work may be required to deploy network and/or network appliance updates.
  • Evaluate and recommend network solutions for the Corporate network.

Corporate Telecom Support:

  • Coordinate and resolve operational issues with cloud telephony provider operational issues.
  • Maintain global phone number listing and ensure global phone numbers are operational and forwarded correctly.

 

KNOWLEDGE, SKILLS, & ABILITIES

  • 5+ years experience hands-on with IAM tools and back-office applications (i.e., AAD, Unified End-point Management (UEM), MFA/SSO. You must have Azure AD and UEM tool experience. A big plus for MobileIron and OKTA experience.
  • 5+ years experience with administration and management of SharePoint, OneDrive, and O365
  • 5+ years hands-on management with network appliances (routers, firewalls, switches) preferably PaloAlto, Cisco, and Meraki
  • 3- to 5-years experience with cloud-based contact center technologyStrong communication skills. We collaborate and talk a lot here at Avetta and we are looking for individuals who can proactively speak up to help us drive efficiency and innovation.
  • We have passion for providing a secure and reliable environment in meeting business objectives while providing impeccable customer service. If you know your stuff, this will come naturally!
  • Hungry and passionate for cutting edge technology – you’re always looking for what’s new in the industry to aid in the success of Avetta

Apply for the job

Subscribe to our blog.


 

Blog & Newsletter Signup