Stay in Touch

TITLE

 

Home Ops Coordinator Division Lead

COMPANY

 

Opendoor

LOCATION

 

Phoenix, AZ, US

Description

As the Home Ops Coordinator Lead, you will manage a team of office-based coordinators that support regional field operation teams. You will oversee scheduling and coordinating the completion of all renovation/maintenance activities in your region. You’ll work with our customers, our vendors, our market teams and various other Opendoor teams. The team will leverage your organizational skills, attention to detail, and decision-making strengths to enhance Opendoor’s already exceptional product, taking it to the next level.
 

You will:

    • Interview, hire, train, and manage a team of office-based coordinators assigned to your region.
    • Be willing to work a flexible schedule which may include weekends and/or holidays.
    • Monitor and maintain individual schedules to ensure market coordinator responsibilities maintain coverage.
    • Escalation path for triaging market needs and flexing capacity as issues arise.
    • Proactively seek out ways to align and execute against company and team goals.
    • Establish monthly meetings with other internal departments to review coordinator operations.
    • Regularly review and evaluate your team’s individual performance and provide documentation of 1:1 meetings.  
    • Ensure accurate scheduling of assessment appointments with our customers during the pre-acquisition period.
    • Ensure accurate and timely assignments of Home Project Managers and Vendors to all construction/maintenance activities and tasks. 
    • Oversee, monitor, and approve Vendor work orders during the resale process.
    • Be responsible for the triage of visitor feedback, dispatching vendors and managing repairs to resolution.

Education and/or Experience:

    • 1-2 Years of People Management 
    • 3-5 Years of Related Coordination experience
    • Bachelor’s degree preferred

Skills/Specialized Knowledge:

    • Strong technical and verbal communications skills
    • Experience in logistics, operations, or general project management
    • A“do what it takes” attitude
    • Ability to manage and operate in a fast-paced, and often ambiguous environment 
    • A team-first mentality and eagerness to set and meet aggressive goals
    • Attention to detail and deadlines
    • Strong Organizational Skills
More About Us
Want to learn more about us and how we are revolutionizing the home buying and selling process? Learn more about us on our website, check out our profile on The Muse to learn more about our culture from our team members, or read our blog posts to hear about the work we are doing.
 
We Offer the Following Benefits and Perks:
- Full medical, dental, and vision with optional 70% coverage for dependents
- Flexible vacation policy
- Educational budget to invest in your career development and growth
- Fitness/Commuter Benefit stipend
- Generous parental leave
- Paid time off to volunteer
Please note that these benefits and perks are available only to Full Time team members and do not apply to contract roles.
 
Opendoor values Openness
Our team celebrates our diverse backgrounds. We believe that being open about who we are and what we do allows us to be better. Individuals seeking employment at Opendoor are considered without regards to race, color, religion, national origin, age, sex, marital status, ancestry, physical or mental disability, veteran status, sexual orientation, gender identity or other protected status under all applicable laws, regulations, and ordinances.

Apply for the job

Subscribe to our blog.


 

Blog & Newsletter Signup