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TITLE

 

IT Technician - PHX

COMPANY

 

Opendoor

LOCATION

 

Phoenix, AZ, US

Description

Opendoor is looking for someone who is passionate about supporting growth at a growing startup looking to build out a major PHX office presence as we scale.
 
Working from our PHX hub, you’ll play a crucial role in supporting our employees. You’ll work on on-boarding and off-boarding, troubleshooting complex AV issues, and assisting new hires to ensure they are able to operate right away. We have a small but efficient team and are looking for somebody who can help make a big impact on the way we work at Opendoor.
 
We’re looking for somebody who thrives working under pressure, but also knows how to focus on less stressful aspects of the position. We’re a results driven, high energy team, and we like to have fun in the process.

Things you'll be working on:

    • Troubleshooting laptop connectivity to the wireless network. 
    • Maintaining and managing our growing user base in G-Suite
    • Managing cloud applications in Okta
    • Collaborating with department leads to determine how IT can help solve our biggest technical issues
    • Identifying process improvements within the Service Desk
    • Creating technical documentation, KB articles, and How To’s for the end user self service portal.
    • Getting the big picture for complete understanding of our IT infrastructure
    • Tracking and maintaining our assets within Oomnitza
    • Mentoring our IT Technicians and acting as an escalation point for any complex issues

Must have:

    • 3-4 years experience in a fast paced IT environment
    • Windows experience - we’re a Mac shop but we do have a small fleet of Windows 10(virtual and physical)
    • Knowledge of Windows and Mac automation and remote tools
    • Good understanding of networking concepts
    • Natural problem solving abilities
    • Excellent communication skills
    • Ability to produce results under limited supervision

Bonus:

    • Knowledge of Jamf and Intune
    • Willing to travel to other sites for the occasional IT setup or new office build-out
    • Love for tech at work and outside of work
    • Technical certifications always a plus
More About Us
Want to learn more about us and how we are revolutionizing the home buying and selling process? Learn more about us on our website, check out our profile on The Muse to learn more about our culture from our team members, or read our blog posts to hear about the work we are doing.
 
We Offer the Following Benefits and Perks:
- Full medical, dental, and vision with optional 70% coverage for dependents
- Flexible vacation policy
- Educational budget to invest in your career development and growth
- Fitness/Commuter Benefit stipend
- Generous parental leave
- Paid time off to volunteer
Please note that these benefits and perks are available only to Full Time team members and do not apply to contract roles.
 
Opendoor values Openness
Our team celebrates our diverse backgrounds. We believe that being open about who we are and what we do allows us to be better. Individuals seeking employment at Opendoor are considered without regards to race, color, religion, national origin, age, sex, marital status, ancestry, physical or mental disability, veteran status, sexual orientation, gender identity or other protected status under all applicable laws, regulations, and ordinances.

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