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TITLE

 

Customer Success Associate (Spanish) - Maternity Cover

COMPANY

 

Sojern

LOCATION

 

Dublin, IE

Description

Want to join a company on the cutting edge of technology and travel? Want to be part of a fantastic and fun company that’s revolutionizing the online travel advertising space?

Built on a decade of expertise analyzing the complete traveler path to purchase, Sojern drives travelers from dream to destination. The company delivered $13B in bookings for its clients to date by activating multi-channel branding and performance solutions on the Sojern Traveler Platform.

Recognized on the Top Company Cultures list by Entrepreneur Magazine, Sojern is headquartered in San Francisco, with teams based in Dubai, Dublin, Hong Kong, London, Mexico City, New York, Omaha, Paris, Singapore, Sydney, and Istanbul.

 

The Team:

The EMEA Small-Medium Business (SMB) Customer Success team identifies and understands our customers’ unique needs across the region.  We provide tailored solutions using data-driven recommendations to help our customers achieve their business goals.  As the face of Sojern, the team aspires to cultivate long-lasting partnerships and celebrate our customers’ successes.

 

The Role:

You’ll join our EMEA SMB team as Customer Success Associate in our Dublin office. You will play a critical role within the company through hands-on management of hotel advertising campaigns while developing and maintaining partner and agency relationships with key corporate clients.

If you thrive in a fast-paced, innovative and collaborative environment, and are excited by the idea to make impactful data-driven decisions every day, then this is the role for you!

 

In this role, you will:

  • Provide high-quality customer service and drive the bar higher for client satisfaction.

  • Prepare and deliver presentations to agencies and clients directly.

  • Proactively brainstorm new ideas to wow potential clients and grow current clients.

  • Analyze and interpret performance data to provide optimization and campaign strategy recommendations.

  • Traffic and optimize campaigns to deliver great results for our clients.

  • Coordinate with sales, ad operations and external clients to ensure campaigns are successfully launched and consistently meeting client goals.

 

What you bring to the table:

  • Excellent written and verbal communication in English and Spanish 

  • 0-2 years campaign/account management/customer success experience

  • High attention to detail and organization skills which allow you to operate efficiently

  • Strong analytical abilities and experience in data-driven decision making

  • Strong self-management skills and a sense of urgency

  • Ability to handle multiple clients & campaigns on any given day

  • Willing to wear multiple hats and roll up your sleeves to get the job done

  • Ability to work well with internal and external teams, along with remote team members and managers

  • Digital Marketing experience with either programmatic media, Facebook, Meta or SEM experience a plus

 

Perks:

  • Culture:  Strong core business values, focus on teamwork, vibrant, social and fun environment

  • Snacks: Variety of snacks in the office

  • Opportunities: Be part of a growing team with training and support to help you grow

  • Give Back: We give 40 hours a year to volunteer and organize office volunteer programs with local organizations

  • Ownership: Lead innovative and challenging projects

  • Competitive Localized Benefits

  • IATA travel discount

  • Time off: 25 vacation days per annum

 

At Sojern, we value diversity and always treat all employees and job applicants based on merit, qualifications, competence, and talent. We do not discriminate on the basis of race, religion, colour, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

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