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Senior Credit & Collections Analyst






London, GB


Want to join a company on the cutting edge of technology and travel? Want to be part of a fantastic and fun company that’s revolutionizing the online travel advertising space?

Built on a decade of expertise analyzing the complete traveler path to purchase, Sojern drives travelers from dream to destination. The company delivered $13B in bookings for its clients to date by activating multi-channel branding and performance solutions on the Sojern Traveler Platform.

Recognized on the Top Company Cultures list by Entrepreneur Magazine, Sojern is headquartered in San Francisco, with teams based in Dubai, Dublin, Hong Kong, London, Mexico City, New York, Omaha, Paris, Singapore, Sydney, and Istanbul. 


The Role:

Sojern is looking for a dynamic Senior Credit & Collection Analyst to add to our accounting team. We are a rapidly growing company, and we want you to be part of this amazing growth and expansion. We have an incredible product and exceptional employees. Join us in providing the best experience to our employees and clients.

We are looking for a Senior Credit and Collection Analyst that will have comprehensive ownership of the accounts receivables and provide accounting support to the commercial team in London. 

This role is based in London and will be reporting to the Director of Credit and Collections in Omaha, NE.


Primary responsibilities:

  • Performs analysis over accounts receivable, monitoring overdue accounts and identifying sustainable strategies to improve DSO and reduce bad debt write-offs.

  • Builds relationships with customers to safeguard recurring timely payment.

  • Sends statements of account to customers monthly

  • Keeps track of delinquent accounts and maintains files on the financial status of accounts.

  • In depth knowledge of  Sojern products, with the ability to explain contractual obligations to customers and ensure that contracts are executed correctly.

  • Communicates effectively with Sojern’s Account Managers and Sales Managers, providing and gathering the necessary information for invoice disputes and discrepancies.

  • Sends out notices to overdue accounts – reaches out to customers with unpaid debt to resolve aged receivables.

  • Understand various international payment methods and implements appropriate payment method strategies that benefit the customer and Sojern.

  • Verifies payments and provides instructions on payment allocation.

  • Helps on checking data accuracy before sending invoices to customers.

  • Participates and contributes to process improvement initiatives.

  • Identifies automation opportunities and contributes to the implementation.

  • Becomes a subject-matter expert on all technologies and systems impacting the billing and collections process.

  • Completes documentation requested by the customers, to include vendor set up and DGT forms.


What you bring to the table:

  • Bachelor’s degree, with a major in accounting, finance, or relevant field.

  • 4 years previous, relevant experience. 

  • Excellent English communication skills (written and oral).

  • Understanding of billing and revenue processes and experience using general ledger software.

  • Ability to work independently and adapt to a quickly changing and fast-paced environment.

  • Demonstrates skills in troubleshooting collection problems.

  • The ability to manage multiple competing priorities and to constantly re-prioritize.

  • Ability to take charge and be persuasive in the interaction with both internal and external customers

  • Meticulous attention to details in a complex process.

  • An outstanding focus on achieving a high level of customer service.

  • Critical thinking, with a strategic approach to problem solving.

  • Effectively enforce policy.

  • Outstanding MS Excel skills.

  • Desire to grow within a rapidly scaling company.

  • Enjoyment of dynamic and fast-moving environment.



  • Culture: Strong core business values, focus on teamwork, vibrant, social and fun environment

  • Opportunities: Be part of a growing team with training and support to help you grow

  • Snacks: Variety of snack in the office

  • Give Back: We give 40 hours a year to volunteer and organize office volunteer programs with local organizations

  • Competitive Localized Benefits

  • Ownership: Lead creative and challenging projects

  • IATA travel discount

  • Time off: 25 vacation days per annum plus national public holidays


At Sojern, we value diversity and always treat all employees and job applicants based on merit, qualifications, competence, and talent. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

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