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Collections Specialist






Orem, UT, US


  • Reviewing open accounts for collection efforts.
  • Making outbound collection calls in a professional manner while keeping and improving customer relations.
  • Resolve client-billing problems and rescues accounts receivable delinquency, applying good customer service in a timely manner.
  • Collect customer payments in accordance with payment due dates.
  • Identify issues attributing to account delinquency and discuss them with management.
  • Review and monitor assigned accounts and all applicable collection reports.
  • Provide timely follow-up on payment arrangements.
  • Takes copious notes to track collection progress
  • Generate and review invoices
  • Data entry and verification; review bills for accuracy and completeness and obtain any missing information
  • Familiar with basic billing and accounting principles
  • Utilize various internal and external software programs as it relates to cash application and banking such as Zuora, NetSuite, CyberSource, Worldpay
  • Generate and adjust invoices and credit notes
  • Respond to related inbound email and telephone inquiries from customers and internal personnel and resolve issues in a timely and professional manner
  • Escalated billing specialist overflow needs


  • At least 1 year of corporate collections experience and billing related activities
  • High attention to detail, speed, accuracy, and the ability to spot errors & exceptions
  • Strong communication, problem solving and analytical skills required
  • Ability to work independently and to adapt to a fast changing environment.
  • Effective written, verbal, interactive and organizational skills
  • High proficiency in Excel, Word, Outlook, 10-key
  • Zuora and subscription billing experience a huge plus
  • Familiar with basic billing and accounting principles

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