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IT Support Engineer






New York City, NY, US


Want to help people get the financial protection they need — and feel confident in their choices? Policygenius is a NYC-based tech startup that makes it easy to compare and buy all types of insurance online. Since 2014, we’ve become the nation's leading insurance marketplace, raising over $52 million of venture capital and helping more than 5 million people get vital coverage for their families.

We're growing rapidly and looking for people with grit, great attitudes and creative problem-solving skills to join our powerhouse team. Come see why we’ve been voted one of INC's best workplaces two years in a row!

About the role...

Policygenius is looking for a self-motivated and adaptable IT Support Engineer to join our Technical Operations function! We’re looking for someone to support our growing team and work directly with our 200+ employees (and counting!) across multiple teams in NYC. The ideal candidate should be excited about creating a seamless employee experience while delivering exceptional technical support.

Reporting into our Senior Manager of Technical Operations, you’ll be working on various projects and building your technical skills as we scale.

You will...

  • Act as the first point of escalation for resolving all internal IT software, hardware, and wireless network connectivity issues.
  • Own hardware and software system access for employee onboarding and offboarding (including Slack, Google groups, and general user administration)
  • Troubleshoot setup, connectivity, functionality, and update issues for Macs and PCs; administer workstation hardening, encryption, anti-virus installation and configuration
  • Maintain conference room hardware (including projectors, computing equipment, audio/visual, telephony)
  • Collaborate with members of the People team for internal event functions
  • Manage and prioritize multiple workstreams to address a variety of tickets

You have...

  • 3+ years of professional experience in IT, including hands-on experience with help desk support, service desk management and system administration
  • Strong technical knowledge of MacOS, Windows, and a wide variety of SaaS solutions (e.g. G-Suite, JAMF, Okta, Slack, Keeper, Atlassian, etc).
  • Knowledge of Active directory, DHCP, DNS, and Radius services; familiarity with scripting languages (e.g. Powershell, Bash, etc)
  • Stellar verbal & written communication, and the ability to work effectively across all levels of the organization
  • Outstanding project management, change management, and analytical problem-solving skills
  • Demonstrated attention to detail and the ability to juggle several tasks at once
  • Tenacity, the ability to tackle problems head on, and a self-starter mindset
  • A sense of urgency and high level of productivity in a fast-paced, ever-changing environment

You’ll get...

  • Company-paid health, dental, vision, life & disability insurance
  • 401(k) plan, FSA & commuter benefits
  • Flexible PTO [for relevant roles]
  • Training, mentorship and coaching from leadership
  • The opportunity to grow alongside a company shaking up a big, old-fashioned industry
  • Fun, diverse, open-minded coworkers
  • Dog companionship
  • Some fun surprises when you join… (Shhh… It’s a secret!)

Apply for the job

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