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Print Quality Design Specialist (Seasonal)






Oakland, CA, US


Minted is a design marketplace, sourcing creative content from independent artists around the globe and selling the best designs to the world in the form of art, home decor, and stationary. Founded in 2007 by Mariam Naficy on the principles of transparency and putting design first, we are early pioneers of crowdsourcing having launched our first design challenge in April 2008 and have held monthly art and design challenges ever since. Follow us on Instagram, Facebook, and Twitter to learn more. Our corporate headquarters is located near the waterfront in downtown San Francisco, with additional offices in Oakland and Kansas City and we're backed by Benchmark Capital, IDG Ventures SF, Menlo Ventures, Primera (angel investors include Marissa Mayer of Yahoo and Jeremy Stoppelman of Yelp). We're a team of smart, ambitious, creative, and passionate people who come from all walks of life. Might you be one of us?
The Role
We are looking for passionate and talented Print Quality Design Specialists (PQDS) to join our team for the holidays and help provide outstanding service to our customers. Most of your interactions with customers will be via email. The ideal candidate is experienced in Adobe's Creative Suite (emphasis on Illustrator), extremely detail-oriented, and great with customers and colleagues alike.  The role is great for recent grads looking to build a strong resume. 
This position is based in our Oakland office (easily accessible to Bart) open 7 days per week, and requires availability to work some evenings and weekends. Shift schedules are variable, however, this roles covers 7:00am to 10:00pm. This is a seasonal position.

You Will:

    • Proofread and edit design files to fulfill customer orders, in service of both productivity and quality expectations
    • Collaborate with customers to ensure design modifications are executed according to their instructions and files are properly set up to go to print
    • Respond to and resolve customer inquiries on a timely basis to ensure high customer satisfaction and service experience.
    • Track and prioritize reprints in our Customer Relationship Management and order systems
    • Get to be a part of the Minted creative community in Customer Operations
    • Work collaboratively with other teams to ensure we deliver outstanding service
    • Research and document replacement order causes

You Have:

    • Proficiency in the Adobe Creative Suite (Illustrator, InDesign, Lightroom, Photoshop, Acrobat Pro)
    • G-Suite experience
    • The ability to work effectively in a team-oriented environment
    • Demonstrated success at delivering high-quality design work in a fast-paced environment
    • The ability to think critically in order to solve problems
    • Pre-press and/or press experience is a plus

What You'll Get In Return:

    • Ability to advance your illustrator techniques (e.g., how to recolor design files)
    • Insights and skills in customer service recovery
    • Experience in print production and SalesForce
    • Morale and team-building activities
    • Complimentary snacks and drinks
    • Growth opportunities 
    • A fun, friendly, and diverse team culture
Minted is an Equal Opportunity Employer committed to inclusion and diversity. We welcome people of different backgrounds, experiences, abilities and perspectives and will consider all qualified applicants for employment in accordance with all state, local, and federal laws. Minted participates in the E-verify program.

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