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TITLE

 

Order Management Representative

COMPANY

 

Modsy

LOCATION

 

Portland, OR, US

Description

Modsy is a fast growing, San Francisco-based startup that is reinventing the way we design and shop for our homes. Leveraging ground-breaking 3D technology and a seamless consumer experience, Modsy guides you through a few simple steps to capture, redesign, and transform your home. You receive back a catalog quality lifelike version of your room rendered in 3D that is fully shoppable based on your style, budget, and functional needs. The future of home design and furniture buying is changing and Modsy is leading the way.
 
We are looking for an extremely organized individual to help us process customer orders for our furniture marketplace. This candidate should also feel comfortable interacting with our customers regarding their merchandise orders.  

Responsibilities:

    • Process new customer orders including:
    • Calculating final charge
    • Purchasing inventory from retailers and manufacturers
    • Sending purchase orders
    • Sending final confirmation and receipt to customer
    • Contact customers regarding approvals needed on their orders
    • Communication with furniture vendors/account management
    • Document order details in order tracking system
    • Data Entry, vendor troubleshooting, 3D prop troubleshooting

Qualifications:

    • Bachelor’s Degree
    • Experience working in a performance oriented, customer-centric environment
    • Tech savvy, with proficiency in Microsoft Suite and Google Drive
    • Detail oriented and comfortable calculating final customer charge
    • Bookkeeping and Accounting background is a plus
    • Background in interior design/home furnishings/retail is a plus
    • Excellent verbal and written communication skills
    • Natural ability to collaborate with teams across the organization and thrives in a dynamic, fast paced environment
    • Strong time management skills with ability to handle multiple requests at one time
Modsy has raised $71M in funding from TCV, AVP, Norwest, GV, NBCUniversal Cable Entertainment, Comcast Ventures, Birchmere Ventures, and BBG.

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