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TITLE

 

Delivery Manager

COMPANY

 

Imperfect Produce

LOCATION

 

Minneapolis, MN, US

Description

Imperfect is on a mission to eliminate food waste and to make healthy food more affordable, accessible, and convenient. We source food directly from farms and producers, which would often otherwise go to waste and deliver it to customers' doors for an average of 30% less than grocery store prices. Since our start in 2015, our customers have saved millions of pounds of food from going to waste.
 
Imperfect is more than just a grocery box! In everything we do, we bring an appetite, lead with heart, embrace imperfection, and work to grow the movement. We aim to cultivate sustainable environments everywhere we go–whether in the office, warehouse, or field. By working at Imperfect, you’re helping build a more sustainable and effective food system. You’re helping fight food waste. You’re ensuring farmers are rewarded for their full harvest. You’re improving access to healthy food in food deserts. With each curvy cucumber and scarred almond, you’re helping shape our world for the better.
 
We're headquartered in San Francisco with operations all over the country. Check our website to see if there is an Imperfect near you!
 
We're looking for folks who are positive, motivated, and ready to change the world. If that sounds like you, drop us a line!
 
About the Role
 
Imperfect Produce is searching for a dedicated Delivery Manager to join our growing team! As the Delivery Manager, you will be responsible for managing a fleet of drivers in Minneapolis. It will be your job to ensure drivers are set up for success prior to starting their route each day. As the main contact with our vehicle vendor, you will be responsible for ensuring vans are in a proper operating condition in preparation for deliveries. Keeping an eye on our delivery metrics, you will have a direct impact in Imperfect' Produce’s growth. If you're passionate about fighting food waste and making a meaningful impact on the produce industry, we'd love to talk!

Responsibilities

    • Hire and train delivery drivers in the Minneapolis metro area
    • Schedule and manage workforce including Payroll responsibilities
    • Manage and provide feedback to 10-16 full-time and part-time drivers daily.
    • Track and analyze delivery metrics and continuously strive to meet and exceed KPI's
    • Act as the main point of contact between our Delivery and Customer Care team, equipment leasing partner, insurance partner, and our customers (pertaining to deliveries)
    • Route and dispatch delivery orders using our delivery platform daily
    • Assist in dispatch duties in other markets as needed
    • Manage relationship with the local Penske office, our delivery van leasing partner
    • Accurately forecast labor and equipment needed based on growth projections and coordinate with Penske to ensure that vehicles are ordered and picked up at the right time
    • Coordinate regular maintenance check ups with Penske
    • Act as facilities manager to ensure a clean and safe environment ie. ordering office and bathroom supplies, cleanliness of office/facilities
    • Manage budget as determined by the Director of Delivery
    • Regularly hit the road and make deliveries to stay fresh on current processes and keep the customer experience front of mind as well as filling in during times of staffing needs

Skills and Qualifications

    • 1+ years dispatching experience
    • 2+ years experience in delivery role
    • 3+ years experience managing drivers
    • Highly comfortable navigating the area managed
    • Experience working cross-functionally with multiple departments (i.e. Customer Care, Operations)
    • Mastery of Google Maps to ensure an on time delivery experience for each customer
    • Proficient in Microsoft Excel and adept at analyzing metrics

About You

    • Highly organized and strong attention to detail
    • Ability to problem-solve and think on your feet (A.K.A. a mental juggler)
    • Excels at independent, unsupervised work
    • Passionate about our mission to fight food waste and create a better food system for all

Details of the Position

    • This position reports remotely to the Director of Delivery based in Northlake, Il
    • Weekday schedule with some remote weekend work required
    • Occasional regional travel required
    • Full-time exempt position
    • Competitive benefits package including health care, paid vacation, 401K, paid parental leave, and recurring credit towards your Imperfect account!

Physical Requirements

    • Ability to walk, bend, squat, climb, reach, and kneel
    • Ability to lift/push/pull up to 50 pounds
    • Sedentary work; involves sitting most of the time
    • Standing desks and/or other ergonomic accommodation is available upon request
    • Walking, climbing stairs, and standing are required occasionally
    • Regular work with computers, including keyboards, mouses, and screens
    • Regular use of mobile devices, including smartphones and tablets
    • Able to work in cold temperatures in a refrigerated environment
    • Frequent driving may be necessary
    • Domestic travel as necessary
Individuals seeking employment at Imperfect Foods are considered without regard to race, color, religion, national origin, age, gender, marital status, ancestry, physical or mental disability, veteran status, or sexual orientation.
 
U.S. E-Verify Notice: Imperfect Foods participates in E-Verify in the United States. Imperfect will provide the U.S. Social Security Administration (SSA) and, if necessary, the U.S. Department of Homeland Security (DHS), with information from each new employee's Form I-9 to confirm work authorization.

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