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TITLE

 

Renewals Manager

COMPANY

 

Leanplum

LOCATION

 

Denver, CO, US

Description

Leanplum is a mobile engagement platform that helps forward-looking brands like Grab, Tinder, and Tesco meet the real-time needs of their customers. By transforming data into an understanding of users’ needs and wants, our platform delivers unified experiences that are timely, tested, and relevant — building the customer loyalty that fuels business growth. Founded in San Francisco, Leanplum has offices across North America, Europe, and Asia, and has received more than $98 million in funding from leading Silicon Valley Venture Capital firms. Leanplum has also been recognized as Fortune’s Best Companies to Work For and Entrepreneur’s Best Entrepreneurial Companies in America. Download the media kit and learn more at www.leanplum.com.
 
About The Role - Renewals Manager
Primarily responsible for quoting and processing renewal service/subscription contracts. The Service Contract Renewal Specialist is responsible for ensuring team objectives are met, transitioning issues into resolution and generating service contracts in a timely manner via the use of best practices.

Responsibilities

    • Develop an overall account retention strategy leading to a 90+% renewal rate in the assigned territory/accounts
    • Overachieve on renewal revenue targets through comprehensive account management
    • Ensure CRM data integrity, using Salesforce and Salesforce CPQ such as forecasting, key activity tracking, etc.
    • Generating renewal quotes 90 days in advance of contract expiration
    • Uncover add-on business opportunities through the renewal sales cycle
    • Contact customers via phone and email to assess customer satisfaction
    • Proactively identify customer issues, work with the larger Proofpoint team to resolve them
    • Process renewals in accordance with contractual terms and company policy 
    • Maintain a high level of forecast accuracy

Qualifications

    • 3-6 years years of Work Experience
    • Strong customer data analytics skills  
    • Strong attention to details and specifics
    • Demonstrated strengths in working with cross-functional team members
    • Negotiation experience
    • Experience with Netsuite, Gainsight, and Salesforce
    • Experience with renewal quoting and contract processing
    • Microsoft Excel (ability to create equations/formulas and pivot tables)

Preferred Skills

    • 1 year of experience carrying an individual revenue quota in technology sales, or
    • Business-to-business quota carrying sales experience from another industry, or
    • 2+ years of Sales Development experience in a technology company  
    • Must have strong written and verbal communication skills and be able to clearly and effectively articulate Leanplum’s value
    • Experience interpreting legal contract language
    • Competitively driven to win
    • Extremely curious about Sales and Technology
    • Strongly passionate about what they do
    • Eager to learn new skills and wants to be coached
    • Focused on providing excellent customer service and support
    • Bachelor degree

Perks!

    • Health, vision, and dental insurance
    • Flexible vacation
    • Catered lunch
Leanplum is an equal employment opportunity employer for all applicants and employees.  We do not unlawfully discriminate on the basis of race, color, religion, sex (including pregnancy, childbirth, or related medical conditions), gender identity, national origin, ancestry, citizenship, age, physical or mental disability, legally protected medical condition, family care status, veteran status, marital status, domestic partner status, sexual orientation, or any other basis protected by applicable local, state, or federal laws. When necessary, we also make reasonable accommodations for disabled employees and for pregnant employees who request an accommodation, with the advice of their health care providers, for pregnancy, childbirth, or related medical conditions.

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